Director of People Operations

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Director of People Operations

Salary Range: $125,000-145,000

FLSA Status: Salary, Exempt

Location: Administration

• Hybrid - 3 Days in office weekly

About the Position

Reporting directly to the SVP, People & Culture, the Director, People Operations will be responsible for the overall strategy, design, and execution of the organization’s HR operational functions. This includes overseeing all HR information systems (including Dayforce, Navex, etc.), payroll, and employee data management to ensure accuracy, compliance, and efficiency. This role will leverage technology and data to streamline processes, enhance the employee experience, and support the organization's mission and growth.
Who You Are
You are a forward-thinking, people-centered leader with growth mindset. You approach challenges with optimism and curiosity, seeing them as opportunities to spark meaningful change. You are an experienced leader who gains trust in the community, engages in creative and strategic thinking with the People & Culture Leadership Team, and earns the trust and respect of staff.

You have a keen ability to identify organizational needs and provide innovative, practical solutions that enhance both employee experience and organizational performance. You embrace technology and use data to drive action, developing insightful reporting around engagement, attrition, and workplace trends so that root causes are understood and solutions can be designed to address them.

You believe that people are our most important asset and champion a culture where every employee feels ownership of their work, supported in their growth, and empowered to embrace change and technology. You are a culture-builder and change-maker, dedicated to cultivating an environment where optimism, accountability, and adaptability thrive.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Key Responsibilities
HRIS Management and Strategy

• Create and successfully implement a world-class vision for Evergreen Goodwill’s HRIS tools that directly supports business outcomes, increases productivity, improves efficiency, and fosters innovation.
• Ensures that the investment in HR technology is purpose-driven and impactful.
• Lead the ongoing optimization and evolution of the organization's HRIS tools to meet and anticipate organization needs.
• Serve as the primary liaison with external vendors and internal IT partners for system upgrades, integrations, and troubleshooting.
• Develop and maintain HR system training materials and conduct regular training for HR staff and employees.

Payroll Administration

• Oversee and ensure the accurate and timely processing of payroll
• Ensure compliance with all federal, state, and local payroll and tax regulations.
• Lead year-end payroll processing and reporting, including W-2s and other compliance filings.
• Address complex payroll inquiries and resolve issues with a focus on employee satisfaction and compliance.
• Collaborate with Finance department with regard to budgeting and planning.

Employee Data Management and Compliance

• Develop and enforce policies regarding the security and confidentiality of employee data in compliance with all relevant data privacy laws.
• Manage the full employee lifecycle within the HRIS, from onboarding to off boarding, ensuring all data is accurate and up-to-date.
• Conduct regular data audits and validation to maintain high standards of data quality and compliance.
• Ensure the organization's HR practices and data management align with its commitment to diversity, equity, and inclusion.

Reporting and Analytics

• Provide data-driven insights to senior leadership by analyzing workforce trends, turnover rates, compensation data, and other key HR metrics.
• Develop and maintain standard and ad-hoc reports for HR management, department heads, and senior leadership to support strategic decision-making.

Leadership and Team Management

• Lead and mentor a team of HRIS and Payroll professionals, fostering a culture of high performance, accountability, and professional development.
• Serve as a trusted advisor to senior leadership on matters related to HR operations, technology, and data.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 8+ years of progressive HR experience, with at least 3-5 years in a leadership role focused on HR operations.
• Proven experience creating a vision for people operations and managing and optimizing HRIS platforms, though Dayforce specific experience is highly preferred.
• Demonstrated leadership and development of a high functioning team who collaborates across the organization to drive results.
• In-depth knowledge of payroll administration and compliance.
• Expertise in federal, Washington state, and local employment laws and regulations related to HR data and compliance.
• Exceptional analytical, problem-solving, and project management skills.
• Strong verbal and written communication skills, with the ability to present complex information clearly to all levels of the organization.
• Exceptional communications skills - written, verbal and interpersonal - and a strong ability to tailor communication style to diverse audiences.

Preferred Qualifications

• MBA or Master’s Degree in Human Resources or related field.
• Prior experience in a nonprofit, high-growth, or mission-driven organization.
• Payroll Certification (Certified Payroll Professional-CPP, or other recognized certification)
• HR Certification (SPHR, SHRM-CP, SHRM-SCP, or other recognized certification)

Physical Abilities

• While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer systems.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Leadership and coaching skills
• Strategic thinking
• Collaborative and influential
• Problem solving
• Strong verbal and written communication skills with employees and public
• Analyzing and interpreting data
• Time management
• Prioritization
• Operating vehicles or equipment
• Editing or proofreading
• Interpreting data

Work Environment

• Office environment; moderate noise level.
• Must have reliable transportation as this position requires location travel and offsite meetings and events.
• Able to work a flexible schedule that may include occasional nights and weekends.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

A health plan that includes medical, dental, vision and prescription coverage

100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

Flexible Spending Accounts (FSA) Plan

Roth and 403(b) Retirement Savings Plan program

Paid vacation, (9) holiday and sick time

Limited paid time off for Jury Duty and Bereavement Leave

Employee discounts

Employee referral bonus

Employee Assistance Program (EAP)

Mentorship Program

Career Advancement Opportunities

Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.