Director of Rooms | Guest Experience Director

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job title: Director of Rooms | Director of Guest Experience

Reporting to: General Manager

About Us

Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role

The Director of Rooms at Red Sea Global Hospitality (RSGH) will be responsible for the oversight and management of the rooms division, ensuring the highest standards of luxury and personalized service. This role demands a dynamic leader with a proven track record in luxury hospitality, exceptional operational expertise, and a passion for delivering unparalleled guest experiences.

Key Areas of Responsibilities

Leadership and Management

• Lead, mentor, and develop the rooms division team, including front office, housekeeping, concierge, guest services, and laundry departments.
• Foster a positive and collaborative work environment, promoting a culture of excellence, innovation, and continuous improvement.
• Set performance standards and goals, ensuring that all team members are aligned with the company’s vision and objectives.

Operational Excellence

• Oversee daily operations of the rooms division, ensuring seamless and efficient service delivery.
• Implement and maintain standard operating procedures (SOPs) to ensure consistency and adherence to luxury service standards.
• Monitor and analyze room occupancy, rates, and financial performance, developing strategies to optimize revenue and profitability.
• Ensure the highest standards of cleanliness, maintenance, and presentation of guest rooms and public areas.

Guest Experience

• Champion the guest experience, ensuring that every guest interaction is personalized, memorable, and exceeds expectations.
• Handle and resolve guest complaints and feedback promptly and effectively, turning potential negative experiences into positive ones.
• Collaborate with other departments to enhance the overall guest journey, from pre-arrival to departure.

Financial Management

• Develop and manage the rooms division budget, controlling expenses while maintaining quality and service standards.
• Conduct regular financial reviews, identifying opportunities for cost savings and revenue generation.
• Prepare and present comprehensive reports on operational and financial performance to senior management.

Strategic Planning

• Contribute to the development and execution of the hotel’s strategic plans and initiatives.
• Stay abreast of industry trends, innovations, and best practices, integrating them into the rooms division operations.
• Work closely with the marketing and sales teams to develop and implement strategies to attract and retain high-end clientele.

Compliance and Safety

• Ensure compliance with all health, safety, and regulatory requirements.
• Maintain a safe and secure environment for guests and staff, implementing and enforcing safety protocols and emergency procedures.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Advanced degree preferred.
• Minimum of 10 years of experience in luxury hotel operations, with at least 5 years in a senior leadership role.
• Proven experience with top luxury hotel brands.
• Strong financial acumen, with experience in budget management and financial reporting.
• Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with guests, team members, and stakeholders.
• Outstanding organizational and problem-solving abilities, with a focus on attention to detail and quality.
• Ability to work under pressure and handle multiple priorities with a flexible and adaptable approach.
• Fluency in English; knowledge of additional languages is a plus.

Working Conditions

• This position requires flexibility to work various shifts, including weekends and holidays, based on business needs.
• The role is based at the Red Sea Global Hospitality resort, located in the Red Sea Region, Saudi Arabia.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.