Director of Sales

Director of Sales – Holiday Inn & Suites Idaho Falls

Job Overview:

The Director of Sales is responsible for leading the hotel’s group, corporate, and event sales efforts while driving revenue growth and ensuring exceptional guest satisfaction. This position oversees contracting, coordination, and the successful execution of meetings, events, and group stays. The Director of Sales plays a key role in maintaining client relationships, developing new business opportunities, and upholding IHG brand standards across all areas of guest and client interaction.

At InnTrusted Hotels, we want our guests to feel rested, energized, and ready for the day ahead. To achieve this, we rely on team leaders who:

• Make a connection by showing guests they are valued and creating a welcoming environment.
• Be helpful by knowing hotel services and local attractions to confidently assist guests.
• Be efficient by taking ownership and ensuring things are done promptly and smoothly.

Duties and Responsibilities:

The Director of Sales is directly responsible for the sales and execution of all meetings, conferences, and group events. This includes ensuring accuracy in contracts, BEOs, and invoices; overseeing event setup and food preparation for quality and timeliness; and maintaining consistent communication with clients regarding details, meal counts, and room setups. The Director of Sales works closely with the Kitchen Manager and Banquet team to deliver exceptional service and maintain high standards.

In addition, the Director of Sales partners with the Regional Director of Sales and General Manager to quote and contract group room blocks, maintain rate integrity, and ensure accuracy in the system. They coordinate with the Front Desk to ensure a seamless group check-in experience, build relationships with local businesses, develop new accounts, and maintain existing corporate clients through regular outreach and property visits.

Collaboration with Revenue Management and the Regional Director of Sales is essential to establish and maintain local negotiated rate (LNR) accounts, identify new business opportunities, and ensure all contracts are properly recorded. The Director of Sales participates in regular revenue meetings and aligns property strategies with overall brand goals.

Additional responsibilities include attending weekly sales and revenue meetings, managing event billing and collections, following up with clients to ensure satisfaction and encourage repeat business, and maintaining knowledge of all hotel emergency procedures. The Director of Sales also supports community engagement and brand initiatives.

Guest Loyalty:

The Director of Sales demonstrates brand loyalty by adhering to IHG standards, service hallmarks, and quality objectives. They engage with guests at key touchpoints such as check-in, check-out, and event setup, working with the team to identify opportunities that enhance guest satisfaction and encourage repeat visits.

Responsible Business:

This role ensures a safe and secure environment for guests and employees, represents the hotel professionally within the Idaho Falls community, and promotes sustainable business practices. Compliance with all local, state, and brand regulations is essential.

Physical Requirements:

This position requires frequent walking and standing, occasional lifting of up to 50 pounds, and the ability to bend, reach, and carry materials as needed. The Director of Sales must be able to drive and safely transport event-related equipment (Must be 24 years of age or older, have a valid Driver's License, and pass an MVR Background Check).

Job Requirements:

A strong background in hotel or hospitality sales is required, along with excellent communication, negotiation, and organizational skills. Proficiency in Microsoft Office and hotel sales systems such as Opera or Caterease is preferred. Candidates must be able to work flexible hours, including evenings, weekends, and holidays as needed. A bachelor’s degree in Business, Marketing, or Hospitality Management is preferred. Pre-employment drug screening and adherence to all InnTrusted employee policies are required.

About InnTrusted LLC:

This hotel is owned and operated by InnTrusted LLC, a company committed to employee growth and success through training, tools, and continuous support.

Our Mission:

We are guided by a relentless focus on being the industry leader in hospitality management. Our mission is twofold: to create a culture of success and stability for our employees and their families, and to build lasting, memorable relationships with our guests—one outstanding stay at a time.

Our Core Principles:

Confident and empowered employees who exceed guest expectations.

Consistent and exceptional service every day.

Commitment to employee growth and celebration of success.

Compassion for the communities where we live and work.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person