Director of Senior Services of Y OPAS - Desert Foothills YMCA

The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States, recognized for transforming our culture, vision, and operations. With 12 branches across the Valley and Northern Arizona, along with a thriving overnight camp in Prescott, we are a rapidly growing, cause-driven organization. Our mission is to enhance the nation's health and well-being while creating opportunities to give back and support our communities. If you are dedicated to being part of a greater movement, a career with the YMCA is for you.

This position is in responsible for engaging with our aging population in the community. Helping organize social gatherings, supporting Active Older Adult Classes, and direct Responsibility for day-to-day operations of the Y-OPAS Program (Outreach Program for Aging Seniors). The Y-OPAS program is a volunteer program that aims to meet the needs of the growing senior population with the goal of enabling seniors to maintain independent living in their own homes. Volunteer services include transportation, shopping & errands, caregiver relief, friendly visiting & phoning and much more all for no cost to the senior.

RESPONSIBILITIES OF A DIRECTOR OF SENIOR SERVICES:

• Responsible for the recruitment and management of Y-OPAS volunteers and assignments.
• Develop volunteer recruitment and retention plans and processes to ensure volunteers are continually being recruited, trained and retained.
• Attract volunteers using various sources such as social media networks and referrals.
• Organize volunteer events and coordinate with the branch to represent the YMCA at community events.
• Develop a communication plan to keep volunteers and clients informed and engage.
• Enroll and monitor Y-OPAS clients ages 65 and older.
• Conduct in-home needs assessments, assessing for physical, emotional and social needs.
• Provide care management support for clients that includes working with families.
• Input client information and case notes in system after each interaction.
• Gain knowledge of community resources and refer clients as appropriate.
• Develop relationships with community groups, businesses and organizations to further the support the wellbeing of seniors in the area.
• Actively engage as a collaborative team member by attending meetings, contributing ideas, and support peers to achieve shared goals.
• Supporting Membership of the Branch, in a capacity that helps engage members.
• Planning weekly/monthly events to engage members.
• Helping Support Active Older Adults Classes to keep members healthy!
• Support Member Services Department in a capacity that aligns with location needs.
• Will provide transportation and other support services to clients as needed.

This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.

REQUIREMENTS TO BE A DIRECTOR OF SENIOR SERVICES:

• Minimum age of 21.
• Minimum 3 years' experience working with or recruiting volunteers.
• Bachelor’s degree in business, marketing or related field. Equivalent combination of education and experience may be substituted for bachelor’s degree.
• Ability to address difficult situations and conflicts in a professional and courteous manner.
• Ability to work independently and as part of a team.
• Ability to multi-task and meet deadlines in a fast-paced environment.
• Organized and detail oriented.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must have good interpersonal, public relations and communications skills, including the ability to make oral presentations.
• Outgoing positive personality enjoys speaking to people.
• Innate desire to drive results to achieve goals.
• Strong self-starter and initiator with a passion for customer service and relationship building.
• Excellent computer skills and experience with standard business software i.e., Microsoft Excel, Word, and PowerPoint.
• Must be able to work flexible hours including evenings, weekends, and holidays as needed to achieve recruitment goals.
• Bi-lingual, English, and Spanish language, a plus.
• Must have valid driver’s license and ability to provide transportation and other support services to clients as needed.

FULL TIME BENEFITS:

• Employee Assistance Program
• Free YMCA Family Membership
• Employee Program Rewards and Discounts
• Paid Vacation & Sick Leave (Once Accrued)
• 403b Retirement Savings Account Upon Hire
• Professional Development Opportunities & Trainings
• 12% Employer Funded Retirement Plan (Once Eligible)
• Health Benefits Including Medical, Dental, Vision, Life, and Disability Insurance

OUR YMCA CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.

Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.