director, operational excellence

about randstad enterprise

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward. ...

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region.

This results in a digital way of working and requires a proactive mind-set.

• Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.

• We create the best talent experience, from attraction to onboarding and onto ongoing career

• We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.

• We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

Roles and responsibilities:

Operational Rigor and Continuous Improvement:

• Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
• Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
• Conduct thorough root cause analysis by gathering information from operational leads and support teams.
• Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
• Develop and implement strategies to address identified operational challenges, driving continuous improvement.
• Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initatives forward. Global Kaizens, continuous improvement.
• Key driver of innovation management
• Drives and tracks global productivity/efficiency gain and cost savings efforts

Project Leadership and People Management:

• Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
• Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
• Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
• Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.

Stakeholder Management:

• Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.
• Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective.
• Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.

Basic qualifications:

• Business related postgraduate qualification or equivalent relevant business
• 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
• 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role
• LEAN Six Sigma Certified (Black Belt+ Preferred)

Preferred qualifications include:

• MBA preferred in related field
• Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong organizational and time-management skill
• Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required

about randstad enterprise

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region.

This results in a digital way of working and requires a proactive mind-set.

• Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services. ...

• We create the best talent experience, from attraction to onboarding and onto ongoing career

• We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.

• We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

Roles and responsibilities:

Operational Rigor and Continuous Improvement:

• Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs.
• Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics.
• Conduct thorough root cause analysis by gathering information from operational leads and support teams.
• Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction.
• Develop and implement strategies to address identified operational challenges, driving continuous improvement.
• Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initatives forward. Global Kaizens, continuous improvement.
• Key driver of innovation management
• Drives and tracks global productivity/efficiency gain and cost savings efforts

Project Leadership and People Management:

• Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals.
• Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx.
• Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency.
• Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.

Stakeholder Management:

• Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success.
• Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective.
• Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.

Basic qualifications:

• Business related postgraduate qualification or equivalent relevant business
• 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
• 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role
• LEAN Six Sigma Certified (Black Belt+ Preferred)

Preferred qualifications include:

• MBA preferred in related field
• Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong organizational and time-management skill
• Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required