Director Operations

Islamabad, Pakistan

Job Description

Strong understanding of BPO best practices, methodologies, and quality standards.
Minimum of 5 years of experience in BPO operations management.
Proven track record of success in leading and growing BPO teams.
Excellent communication, interpersonal, and negotiation skills.
Data-driven and analytical with a strong focus on continuous improvement.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Develop and implement strategic plans to optimize BPO operations and service delivery.
Lead and manage a team of BPO professionals, including supervisors, team leads, and agents.
Establish and maintain high-quality standards for customer service and process adherence.
Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
Identify and implement new technologies and processes to improve BPO efficiency and effectiveness.
Manage risk and ensure compliance with industry regulations and best practices.

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