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Director Operations
Islamabad, Pakistan
Job Description
- Strong understanding of BPO best practices, methodologies, and quality standards.
- Minimum of 5 years of experience in BPO operations management.
- Proven track record of success in leading and growing BPO teams.
- Excellent communication, interpersonal, and negotiation skills.
- Data-driven and analytical with a strong focus on continuous improvement.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Develop and implement strategic plans to optimize BPO operations and service delivery.
- Lead and manage a team of BPO professionals, including supervisors, team leads, and agents.
- Establish and maintain high-quality standards for customer service and process adherence.
- Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
- Identify and implement new technologies and processes to improve BPO efficiency and effectiveness.
- Manage risk and ensure compliance with industry regulations and best practices.
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