Director, Operations

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

As the Director of Operations, this role is responsible for driving the operational and strategic initiatives of the market. This leader reports directly to the Senior Vice President, General Manager for the market and oversees multiple functional areas, including Door-to-Door (D2D) Sales, Community & Events, Facilities/Warehouse, and Field Services, ensuring these functions operate efficiently and align with the company’s broader goals.

This leadership position requires a balance of strategic thinking, hands-on operational management, and the ability to foster cross-functional collaboration. As Ezee Fiber’s boots-on-the-ground operational leader, the Director will play a critical role in guiding market growth, optimizing operational performance, and enhancing profitability while maintaining the highest standards of quality, safety, and compliance.

Directly supervise one or more employees. Carries out responsibilities in accordance with the organization's policies and applicable laws.

Education and Experience Requirements: Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field is preferred. (A Master’s degree or relevant advanced certifications in business or operations is a plus.). Five – ten years of senior-level operations management experience in a high-growth, complex environment. Proven track record of leadership in driving operational performance and growth, preferably in fiber-optic telecommunications or a related industry (e.g., construction, utilities, or logistics).

Valid Driver’s License

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this role, the associate is regularly required to analyze and interpret data, communicate effectively, and remain in a stationary position for extended periods of time. The associate will frequently access, input, and retrieve information using a computer and other standard office productivity devices.

The associate is regularly required to move about the office and corporate campus. This role may require the ability to occasionally lift or move items weighing up to 25 pounds and frequently lift or move items weighing up to 10 pounds.

The associate must also have the flexibility to work extended hours, including evenings or weekends, during critical project phases or emergency situations to support business objectives.

Travel may be required to support company operations, meetings, training, or field activities. Estimated travel is up to 10–20%, depending on business needs.

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Director, Operations, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.