Director - Product Management, Design & Digital Experiences

Job Description

Role Purpose:

Lead Product Management, Design, and Digital Experiences across our digital ecosystem. This role is responsible for setting product and experience strategy, building and leading high-performing teams, and delivering cohesive, customer-centered digital experiences that drive measurable business outcomes. The Director will operate at the intersection of strategy, design, technology, and data: shaping both today’s experiences and tomorrow’s innovations. Additionally, will define how customers experience our digital products today while building the capabilities and experiences that will define our future.

Key Accountabilities:

1-Product Strategy & Leadership:

• Define and own the end-to-end product and digital experience vision, strategy, and multi-year roadmap aligned with organizational goals.
• Translate business strategy and customer needs into clear product priorities and investment decisions.
• Establish product management best practices, operating models, and governance across teams.
• Serve as a senior advisor and thought partner to executive stakeholders.
• Foster a culture of customer obsession, accountability, collaboration, and continuous learning.
  
  

2-Product Management & Delivery:

• Lead and mentor product managers responsible for discovery, prioritization, delivery, and lifecycle management.
• Oversee portfolio-level planning, dependency management, and value realization.
• Ensure consistent, high-quality execution through agile and iterative delivery practices.
• Balance innovation, speed, quality, and risk across a complex product landscape.
  
  

3-Design, UX & Digital Experience:

• Set the vision and standards for user experience, interaction design, and digital accessibility.
• Lead design and research teams to deliver intuitive, inclusive, and cohesive experiences across digital channels.
• Ensure adoption and evolution of design systems and experience frameworks.
• Champion user research, journey mapping, and continuous experience optimization.
  
  

4-Innovation & Experience Incubation:

• Identify and evaluate emerging technologies and experience trends to inform future-state digital capabilities.
• Sponsor experimentation, rapid prototyping, and pilot initiatives.
• Incubate new digital products and experiences that differentiate the organization and unlock new value.
  
  

5-Product Operations, Insights & Analytics:

• Establish strong product operations, planning, and governance processes across the lifecycle.
• Define and monitor KPIs, OKRs, and success metrics for product and experience performance.
• Ensure robust analytics, experimentation, and insight-driven decision-making.
• Use data and customer feedback to continuously refine strategy and priorities.
  
  

Skills

• Proven experience leading managers and senior individual contributors.
• Strong background in customer-centered design and modern product development practices.
• Demonstrated success delivering complex digital platforms or ecosystems at scale.
• Exceptional strategic thinking, communication, and executive stakeholder management skills.
• Data-driven mindset with experience using insights to drive prioritization and investment decisions.
  
  

Education

Bachelor's in Computer Science, Computer Engineering, Business Administration, Marketing