Director Product Management – Digital Banking

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:
As a Director of Product Management on the Digital Banking team, you’ll be responsible for defining the vision, strategy, and delivery of the product roadmap within one or more key products or capabilities within Digital Banking (which includes post-authentication experiences within mobile and desktop banking for both consumer and business banking). This includes defining priorities, strategies, approaches, and vision necessary to help the credit union achieve its growth, member engagement and member experience objectives.

As part of the Digital Banking team, you will play a key role in executing an ongoing transformation of our digital platforms to modernize our capabilities, continuously improve member experiences, and accelerate innovation. The initial focus for this Director will be strategic projects related to evolving our digital banking experiences and ways of working, collaborating cross-functionally to ensure the success of our transformation efforts and to drive member and business impact.

We’re seeking candidates located in Washington, Oregon, Idaho, California, Arizona, or Texas, with a strong preference for those in the Greater Seattle area. Team members based in Seattle typically work onsite at our Tukwila office on Tuesdays and Wednesdays. Candidates located outside the Seattle area should be prepared to travel to Tukwila, WA approximately once per month for two full working days onsite at the Tukwila Financial Center.

WHAT YOU’LL DO:

• Product Vision & Strategy: You’ll define, guide, and oversee the vision, strategy, roadmap, and delivery for complex digital banking products and strategic transformation initiatives, ensuring alignment with BECU’s growth and member experience goals.
• Strategic Decision-Making: You’ll drive informed, data-backed decisions across the product lifecycle, balancing member needs, business priorities, and long-term platform evolution.
• Cross-Functional Leadership: You’ll partner closely with technology, design, analytics, operations, and business stakeholders to identify opportunities, close gaps, and implement strategies that improve digital experiences and ways of working.
• Member-Centered Discovery: You’ll evaluate feedback, research, and insights to identify product opportunities, integrating the voice of the member into product strategies and sharing recommendations broadly across the organization.
• Ways of Working & Process Improvement: You’ll lead improvements to product management processes, ensuring teams leverage research, industry best practices, and effective prioritization to improve delivery velocity and outcomes.
• Metrics & Analytics: You’ll define and monitor success metrics for digital banking products and capabilities, strengthening analytics practices and creating accountability for product and team goals.
• Transformation Enablement: You’ll provide thought leadership on industry trends, digital banking evolution, and modern product practices to support BECU’s ongoing platform transformation.
• Financial & Vendor Management: You’ll oversee product financials, including projections, budgets, and expense reporting, while managing and maintaining relationships with key vendors and industry partners.
• Design & Experience Collaboration: You’ll collaborate with Design to drive discovery, research, and the delivery of cohesive experience journeys across member and employee touchpoints.
• People Leadership & Development: You’ll mentor and coach individuals and teams, provide ongoing feedback, support professional growth, and foster strong collaboration and knowledge-sharing across the organization.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• The opportunity to lead high-impact initiatives as a key contributor to our digital banking transformation
• The chance to mentor and develop talented product leaders while growing your own leadership impact
• Meaningful work that aligns technology, strategy, and purpose in service of members and improving their financial health

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience in a technology, business, or related discipline
• 8+ years of product management or equivalent experience
• 5+ years of people leadership experience
• Financial services experience required
• Experience overseeing all phases of the product development lifecycle
• Proven experience leading cross‑functional teams
• Demonstrated ability to develop product strategies informed by the voice of the customer
• Experience managing and maintaining vendor relationships
• Experience improving product development processes, ways of working, and development velocity
• Comfort operating in environments with ambiguity, change, and evolving priorities

Desired Qualifications:

• Advanced degree preferred
• Digital banking expertise strongly preferred
• Proven ability to proactively identify business and customer needs, navigate obstacles, and develop solutions with minimal supervision
• Experience with open banking concepts and shaping open banking strategy across product, technology, compliance, and third‑party partnerships.

JOIN THE JOURNEY
Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU?

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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