Director-Security-Exempt

CULTURE:
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY
The primary purpose of this position is to provide strategic leadership and operational oversight for the safety and security of the entire resort, ensuring the protection of guests, members, employees, property, and assets at all times. The Director of Security is accountable for establishing, implementing, and continuously improving comprehensive safety, security, and emergency response programs that mitigate risk, ensure regulatory compliance, and promote a secure environment across all resort operations.
This role leads the day to day security function, proactively addresses safety concerns, manages incidents and investigations, and coordinates closely with internal leadership and external agencies to maintain a state of preparedness. Through effective leadership, training, and resource management, the Director of Security supports exceptional guest and member experiences by ensuring that safety is embedded into every aspect of the resort’s operations while aligning with organizational standards, financial stewardship, and strategic objectives.
EDUCATION AND/OR EXPERIENCE
Minimum of 10 years resort or other related experience, American Hotel, Motel Association Loss Prevention training preferred; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Study and assure compliance with Federal and State security regulations and restrictions relative to company operations.
• Direct activities of personnel executing company security procedures. Ensure that all public areas and nonpublic areas are sufficiently patrolled.
• Work hand in hand with local, district, state and federal agencies to coordinate activities as needed.
• Manage department within financial guidelines.
• CPR/First Responder/ AED certified (or to become certified within 90 days of assuming the position).
• Advise Employees of most effective security procedures for their department.
• Maintain liaison contact with all guests or members relating to reported concerns or lost items.
• Act as the advisor to the executive office in matters of security. Responsible for the implementation of policy as it pertains to the security of the resort.
• Compile reports, evaluates environmental conditions and internal controls as they might impact asset losses, make recommendations toward the reduction of risk.
• Schedule and assign Security Employees to provide for the necessary security of the resort while maintaining budget guidelines.
• Interview, hire, train and counsel all Security Employees.
• Be an engaging member of committees, as an Advisor to management in security matters.
• Oversee the investigation of all members, guests, and Employee related incidents/accidents.
• Do periodic tests on all alarm systems as required. Ensure all systems are up to date and are within state, local, guidelines.

SUPERVISORY RESPONSIBILITIES
The Director of Security provides leadership, direction, and accountability through a multi tiered management structure, leading Security Manager(s) and Supervisors who, in turn, lead and oversee Security Officers responsible for frontline safety and security operations across the resort. The Director is accountable for ensuring that safety, life safety, and risk mitigation are the primary responsibilities at every level of leadership and supervision within the department.
This role establishes clear expectations, authority, and accountability for managers and supervisors to enforce safety policies, ensure compliance with all applicable laws and regulations, and maintain constant readiness to respond to incidents and emergencies. The Director ensures that all leaders are properly trained, empowered, and evaluated based on their effectiveness in promoting a proactive safety culture, executing emergency procedures, and protecting guests, members, employees, property, and assets.
Supervisory responsibilities include the selection, training, development, and performance management of Security Manager(s), Supervisors, and Officers, with a strong emphasis on safety leadership, situational awareness, incident response, and professional conduct. The Director ensures that staffing, supervision, and deployment decisions prioritize safety coverage and operational readiness while aligning with organizational policies and financial guidelines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the employee is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to use hands to finger, handle, or feel. The employee is frequently required to sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this role, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places, fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.