Dispatch Coordinator

Job Summary
The Dispatch Coordinator is responsible for ensuring on-time, in-full (OTIF) delivery performance and

flawless documentation across all transportation activities. This role serves as the central hub between

Customer Service, Sales, Warehouse/Post-Production, and Drivers, ensuring clear communication,

proactive issue resolution, and continuous improvement in delivery performance and cost control.

Key Responsibilities

Delivery Monitoring & Communication

• Proactively track and monitor shipments in real time; identify at-risk deliveries and implement

recovery actions.

• Communicate accurate ETAs and exceptions to Sales Representatives and key stakeholders.

OTIF & KPI Management

• Support the OTIF program by documenting delivery failures and maintaining accurate data for

reporting.

• Publish performance dashboards and analyze trends; recommend process improvements.

Warehouse, Carrier & Driver Coordination

• Align shipment readiness, pick-ups, and delivery appointments between warehouse and

transportation teams.

• Investigate carrier or route issues; propose routing guide updates to improve service and reduce

dwell time.

Customer & Lane Requirements• Maintain detailed customer and lane-level delivery requirements (e.g., dock windows, labeling,

access, or security protocols).

Compliance & Documentation

• Ensure 100% accuracy of manifests, sales orders, chain-of-custody, and temperature logs.

• Support compliance with all state and federal regulatory requirements (e.g., IDFPR, IDOA,

METRC where applicable).

Visibility & Systems Hygiene

• Ensure carrier compliance with tracking and data visibility tools (EDI, TMS, etc.).

• Reconcile delivery documentation by route, date, and store.

Cost Control & Exception Management

• Monitor cost per stop, utilization, and dwell time; manage and approve accessories per policy.

• Coordinate OS&D (overages, shortages, damages), returns, re-labels, and re-deliveries to

resolution within SLA.

Cross-Training & Coverage

• Provide operational coverage across dispatch and transport functions as needed.

• Contribute to the creation and maintenance of SOPs and training materials.

Qualifications

Required

• High school diploma or equivalent.

• 3+ years of experience in transportation, dispatch, or logistics (or military equivalent).

• Strong knowledge of transportation operations and appointment scheduling.

• Proficiency with Microsoft Office Suite (Excel, Outlook, Word) and ERP systems (Dynamics 365

or similar).

• Excellent communication skills and ability to manage multiple priorities.

• Must be able to lift or move up to approximately 40 lbs.

• Valid driver’s license and eligibility for required state background checks.

Preferred

• Bachelor’s degree in Logistics, Business, or equivalent experience.

• Experience in regulated goods environments (pharmaceutical, food, etc.) and familiarity with

METRC.

• Working knowledge of TMS and visibility tools (e.g., Route Manager, FourKites, Project44).

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person