Dispatch Coordinator I

At ACERTUS, culture is everything. We want people to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideas!

The Dispatch Coordinator I is responsible for efficiently coordinating and managing the dispatching of vehicles or goods within the transportation network. This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills.

Pay: $20 - $22/hr. Based on Experience.

Schedule: Monday-Friday, 8:00am-5:00pm Later evenings and weekends sometimes required.

What you will be doing:

• Receive and handle inbound calls from both drivers and customers.
• Initiate outbound calls to drivers to obtain and provide status updates on shipments.
• Efficiently dispatch loads to drivers, ensuring timely arrivals at their designated destinations.
• Enter and process transportation orders into the system when required.
• Ensure drivers have accepted their loads in a timely manner.
• Deliver price quotes to customers through phone conversations or email correspondence as required.
• Resolve pickup or delivery issues promptly, addressing concerns raised by customers or drivers.
• Foster relationships with carriers to enhance speed-to-market capabilities and overall efficiency.
• Monitor dispatched orders and closely track pickup and delivery timelines.
• Engage in daily communication with customers, providing details regarding pickup and delivery logistics via email, phone and chat.
• Ensure that drivers are equipped with all necessary paperwork for the successful loading of vehicles.
• Collaborate with various departments, including accounting, to guarantee accurate pricing and timely payment
  processes at the end of each month.
• Must be willing and able to perform all other duties as assigned by management.

What are we looking for?

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• Proven experience in dispatch and logistics, preferably within the transportation or logistics industry.

• Prior customer service experience preferred
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in using order entry software and Microsoft Office Suite.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of transportation industry practices and regulations is advantageous.

Benefits:

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

• Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto enrollment at 3% on the 1st of the month following your start date.
• Casual Dress Code

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.