DISPATCH SUPERVISOR

DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

DISPATCH/EVIDENCE/RECORDS

3838 N. CENTRAL AVE

PHOENIX, AZ 85012

Salary: $61,351.47

Grade: 21

Closing Date: 12/09/2025

As the Operation Communication Center (Opcomm) Supervisor, this position supervises the performance of 13 dispatchers while performing highly technical work in Opcomm. Responsible for receiving, coordinating and disseminating critical information to the Full Authority personnel within the Enforcement and Compliance Division to include information from various sources, including emergency notification from DPS, Office of Inspector General, Attorney General's Office, Arizona Department of Agriculture, and the Livestock Division, local fire and police departments and is responsible for verifying incidents. Operates and monitors sophisticated communications systems: Computer Aided Dispatch and Two- Radio System. Reviews statistical data which outlines center and employee performance; Supervises and trains the personnel in Dispatch which includes: interviewing, development and delivery of training, establishing performance standards, coordinate and monitor programs and projects for the Dispatch office to establish goals, objectives, track effectiveness, and compliance with policies and statues; support ECD personnel ensuring ACJIS policies, NCIC guidelines, ECD Operational Orders, and Arizona Revised Statutes are adhered to by the personnel of the dispatch office; analyze unit operations, conduct analysis, research alternatives, and legislative changes and recommended changes to management; will coordinate and participate in annual audits. Serves as the Division 550 for adherence to access integrity. ACJIS Certification required. Model ADOT values through leading, coaching and developing problem solvers to implement and sustain a continuous improvement culture. Leaders are accountable, transparent, and communicative as they foster an inclusive, diverse, and safe environment.

Supervises all 3 shifts of 13 Dispatchers, taking the lead on major incidents. Coordinates the incident management effort within the shift to assist ESB/OIG, local police and other emergency response agencies. Operate two-way radio and a Computer Aided Dispatch (CAD) System

Responsible for scheduling work days for the shifts, writing a shift schedule for the Operation Communication Center (Opcomm), maintaining adequate coverage/staffing of dispatchers during a shift.

Compose a variety of reports and written material related to the operation of the Unit as well as the processing and disposition of property and evidence. Develop and administer the Unit budget. Coordinate and conduct bi-annual inventory of property and
evidence stored.

Police Communications Dispatcher OR experience as a lead or in a dispatch supervisory capacity and experience in a computer-aided dispatch environment.

Valid Driver's license. Ability to obtain Terminal Operator Certification Level D (TOC D)
Arizona Criminal Justice Information System (ACJIS) certification is required and authorized through the Arizona Department of Public Safety.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.