Dispatcher

Position: Dispatcher

Job Summary:

The Dispatcher is responsible for coordinating and overseeing the timely delivery of products and orders. This role ensures smooth communication between drivers, kitchen/warehouse staff, and management to maintain efficient operations and customer satisfaction.

Key Responsibilities:

• Schedule, assign, and dispatch drivers for delivery and collection tasks.
• Monitor delivery routes and ensure timely order fulfillment.
• Track driver locations and progress using dispatch systems/tools.
• Communicate effectively with drivers, customers, and internal departments to resolve delivery issues.
• Prepare and maintain daily dispatch logs, records, and reports.
• Ensure all deliveries comply with company policies and quality standards.
• Report delays, incidents, or discrepancies to the Operations Manager.
• Assist in managing fleet schedules, fuel consumption, and vehicle usage.
• Support in training delivery staff on company procedures.
• Maintain compliance with health, safety, and regulatory requirements.

Requirements:

• Previous experience as a Dispatcher, preferably in the F&B, logistics, or delivery industry.
• Strong organizational and time-management skills.
• Ability to multitask and work in a fast-paced environment.
• Good communication skills (English required; Arabic is an advantage).
• Proficiency in using dispatch software, GPS tracking, or related tools.
• Problem-solving mindset with attention to detail.
• Flexibility to work shifts, weekends, and public holidays as per operational needs.

Job Types: Full-time, Permanent

Application Question(s):

• Are you available to join immediately or any notice period
• Current and expected salary