Dispatcher

The Dispatcher is the first point of contact for facilities, coordinating pick-up and delivery times for clients and providing precise logistics for transport drivers. Dispatchers stay in direct contact with transport drivers and provide information and support needed for successful client transports. ***MUST BE ABLE TO WORK 12P-8P OR 2P-10P, M-F***

Essential Duties and Responsibilities

• Process medical claims and invoices in a timely manner.
• Receive electronic requests for transports, recording significant information and prioritizing submissions according to urgency and proximity to transport drivers.
• Address problems and requests by transmitting information or providing solutions, elevating problems to Dispatch Leads when necessary.
• Confirm transport with referring and destination facilities, offering information on ETAs, riders and drivers.
• Monitor the route and status of current transports to coordinate the schedule, providing transport drivers with information on the client, staff, weather, and other pertinent information.
• Enter data in computer system, maintain logs of calls, incidents, cancellations, driver availability and more, submitting issues in the Issue Log.
• Work collaboratively with Dispatch Leads and Drivers to update and maintain a list of facility contacts and current drivers.
• Drive excellence by creating efficiencies that will reduce the arrival time for drivers (under the 2-hour maximum). Report all overages to Dispatch Lead or Supervisor or Operations Manager immediately.
• Track Driver hours to ensure that they stay under drive time protocols, communicating with DL or OM throughout shift.
• Other duties as assigned by Leadership.

• High school diploma or equivalent.
• Proven experience as a dispatcher or in a similar role.
• Proficient in English (oral and written); active listener with excellent communication skills.
• Proficiency in MS Office and proprietary software.
• Tech-savvy, good typing skills, and data entry experience.
• Outstanding ability to work independently to achieve results. Must originate, plan, adapt and invent to accomplish tasks.
• Ability to set and maintain priorities when dealing with multiple demands and interruptions.
• Strong analytical and problem-solving skills.
• Ability to multitask, interpreting on-going problems and suggesting possible solutions.
• Excellent customer service skills.