Dispatcher

Description:

American Electrician has proudly served the Colorado Springs community for over 30 years. As we continue to grow, we're looking for a highly motivated Dispatcher to join our team and help drive our success into the future.

As a Dispatcher, you will serve as the central communication hub between our customers and service technicians. You will schedule and coordinate service calls, manage work orders, and ensure timely and efficient dispatching to maintain high levels of customer satisfaction. The ideal candidate will have strong communication, customer service, and multitasking skills to ensure efficient operations and high levels of customer satisfaction.

Responsibilities Include:

• Receive & manage incoming service requests, including emergency calls, from customers
• Schedule service appointments for technicians based on availability, location, & skill set
• Optimize technician routes to minimize travel time and improve efficiency
• Confirm appointments with customers, providing estimated service times and updates of delays or sooner availabilities
• Communicate with field technicians regarding the day’s schedule, job details, and any special instructions
• Assist in obtaining permits for scheduled projects
• Receive and process customer payment for services
• Other duties as assigned

In addition to our competitive pay, we offer great benefits including:

• 100% paid insurance premiums on medical, dental and vision
• 401k plan or 401k Roth with up to 4% match vested
• 100% paid long-term disability insurance
• Paid life insurance plan
• 1 floating holiday
• 6 paid holidays
• Vacation pay
• Sick pay
• Paid weekly

Requirements:

• 2+ years of dispatching, coordinating, or administrative experience
• Previous construction or trades experience preferred
• Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus
• Strong organizational skills and attention to detail
• Excellent verbal and written communication
• Excellent customer services skills
• Valid driver’s license