Dispatcher

About the Company:

Cavossa Disposal Corporation is a family-owned and locally based waste removal service company. Owned and operated for over 25 years by Carl F. Cavossa Jr., who has raised his family and grown his business on Cape Cod, CDC services the Cape and surrounding Wareham and Plymouth ( MA ) areas. The success and growth of CDC are attributed to the Core Focus on the local communities on the Cape.

Compensation / Benefits Package:

• Competitive hourly rate
• Medical Insurance – Four (4) plan options
• Dental – 100% premium paid!
• Vision – 100% premium paid!
• Healthcare Reimbursement Arrangement (HRA) Plan
• 401K with up to 4% match!
• Life and AD&D Insurance, $50,000 policy – 100% premium paid!
• Company Elective Profit Sharing

Job Description:

The Dispatcher is responsible for the daily execution, management, and optimization of service routes, ensuring drivers operate safely, efficiently, and on schedule. This role is first and foremost a dispatch-driven position, requiring continuous coordination with drivers, real-time problem solving, and proactive route adjustments throughout the day.

In addition to dispatch responsibilities, the Dispatcher plays a key role in customer communication—both proactively addressing service issues and reactively handling inbound customer calls from start to finish. This is a hands-on, fast-paced role that requires strong operational focus, clear communication, and a commitment to customer satisfaction.

Key Responsibilities

• Develop, maintain, and continuously adjust daily routes to ensure maximum efficiency and service completion.
• Act as the primary point of contact for drivers throughout the day, providing direction, support, and real-time problem solving.
• Monitor routes using GPS and dispatch systems, making immediate adjustments as needed due to delays, equipment issues, or changing conditions.
• Communicate regularly with drivers to troubleshoot issues, improve productivity, and ensure safe operations.
• Be assigned a company phone and utilize it for all driver-related communication, maintaining consistent and reliable contact.
• Be available to support drivers outside of standard office hours as needed, including taking the company phone home to assist with urgent issues.
• Proactively reach out to customers regarding service delays, missed pickups, or scheduling changes to reset expectations and provide solutions.
• Handle inbound customer service calls in a professional and timely manner, managing each interaction from initial contact through resolution.
• Provide accurate and clear communication to customers regarding services, billing, and scheduling.
• Navigate and utilize the company CRM system proficiently to document customer interactions, service updates, and operational changes (training provided).
• Maintain accurate records including service completion, tickets, and billing-related documentation.
• Collaborate with internal teams including Operations and Maintenance to resolve service and equipment issues.
• Uphold a high standard of professionalism, accountability, and customer satisfaction at all times.

Qualifications

• Prior dispatch, logistics, or transportation experience strongly preferred.
• Customer service experience required, with the ability to confidently handle calls from start to finish.
• Strong multitasking and organizational skills with the ability to prioritize in a fast-paced environment.
• Proven problem-solving ability and sound decision-making skills.
• Comfortable working with routing software, GPS systems, and CRM platforms.
• Excellent communication skills, both with drivers in the field and customers.
• High attention to detail and strong sense of accountability.
• Familiarity with the Cape Cod / Southeastern MA area preferred.
• Ability to work both independently and as part of a team.

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person