Dispatcher

Required

• Any combination of education and experience equivalent to graduation from high school or possession of a General Equivalency Diploma (GED) certificate.
• Some experience in bus transportation operations and/or general office administration.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Knowledge of radio and phone communication procedures.
• Knowledge of standard office procedures and equipment.
• Ability to operate a two-way radio.
• Ability to speak clearly.
• Proficiency in the use of technology.
• Ability to communicate effectively, both orally and in writing.

Preferred

• Dispatch-related experience (such as dispatch in school or mass transportation, commercial trucking, or 911/emergency services).

• Provides a communication link between bus drivers and transportation office(s) to monitor incidents related to school bus operations, such as accidents, breakdowns, etc.
• Informs appropriate supervisory staff of known or possible issues and provides follow-up communications.
• In absence of supervisory staff, provides guidance and assistance to drivers to resolve problems, in accordance with established procedures.
• Communicates, usually by telephone, with outside local and state agencies to alert them to situations needing corrective action.
• Receives fuel-level reports from school fueling sites and notifies the appropriate agency of the need for fuel.
• Coordinates installation and repair of two-way radios on buses and or in central offices.
• Prepares paperwork and communicates bus radio installation and/or repair schedule, as required.
• Serves as the office receptionist and directs visitors and switchboard calls, taking and delivering messages as appropriate.
• Compiles, maintains, and distributes school bus routing books and rosters of school buses and drivers for assigned office.
• Maintains school bus driver and attendant employment records, updating data in files and/or database and as instructed, prepares personnel action forms and sends and follows through the appropriate approval process.
• Maintains supply inventory and prepares supply orders when necessary.
• Performs other tasks within the general scope of the position to include providing backup support to other office staff.
• Performs related duties as required or assigned.