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Dispatcher
Benefits:
- 401(k)
- Employee discounts
- Paid time off
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
- Receive inbound emergency and non-emergency calls
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Transmit information to the appropriate person or department
- Direct response units to appropriate location
- Monitor status of the response team
Key Responsibilities
- Scheduling & Routing: Planning daily routes, assigning drivers, and adjusting schedules to meet demand, minimize delays, and optimize vehicle usage.
- Communication & Dispatching: Using phones, and software to provide drivers with instructions, route changes, or emergency assistance.
- Monitoring & Compliance: Tracking vehicle locations via GPS/ELD systems, reviewing driver logs for hours-of-service compliance, and ensuring safety standards.
- Problem-Solving: Responding to accidents, traffic delays, vehicle breakdowns, or customer service inquiries to resolve issues quickly.
- Record Keeping: Maintaining detailed logs of driver attendance, fuel usage, trip details, and maintenance records.
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Excellent typing and data entry skills
- Understanding of best practices and procedures for emergency response situations
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
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