Dispatcher

Dispatcher – Towing & Roadside Services Overview

Join JD Towing and Roadside Services as a Dispatcher and become the vital link between stranded motorists and our service professionals. In this fast-paced, customer-focused role, you will coordinate towing and roadside assistance calls, prioritize urgent situations, and ensure safe, timely response operations.

Your ability to stay calm under pressure, communicate clearly, and make quick, sound decisions will directly impact customer satisfaction and driver efficiency. If you thrive in high-energy environments and take pride in delivering dependable service during stressful situations, we want you on our team.

Key Responsibilities

• Dispatch tow truck operators and roadside technicians based on location, availability, and service priority (tows, jump starts, lockouts, tire changes, fuel delivery, accident recovery).
• Monitor vehicle locations using GPS systems to optimize routes and minimize response times.
• Prioritize emergency and accident-related calls while ensuring driver safety protocols are followed.
• Communicate professionally and empathetically with customers experiencing stressful roadside situations.
• Coordinate with law enforcement, motor clubs, insurance providers, and property owners when necessary.
• Accurately document call details, vehicle information, and service updates in dispatch software.
• Track each job from initial call to completion, ensuring proper documentation for billing and reporting.
• Monitor fleet availability, driver schedules, and equipment readiness to maintain operational efficiency.
• Maintain compliance with company policies, safety regulations, and local towing guidelines.

Qualifications

• Prior dispatch experience in towing, roadside assistance, logistics, or emergency services preferred.
• Ability to remain calm, decisive, and solution-oriented in high-pressure situations.
• Excellent communication skills with strong customer service focus and professional phone etiquette.
• Proficiency with GPS tracking systems and dispatch/data entry software.
• Strong knowledge of local roads, highways, and service areas.
• Ability to multitask and prioritize multiple incoming calls efficiently.
• Basic understanding of towing procedures, vehicle types, and roadside service operations is a plus.
• Reliable, organized, and able to work flexible shifts, including evenings, weekends, and holidays if required.

Key Expectations of a Quality Dispatcher at JD Towing and Roadside Services

• Maintain professionalism and composure during emergency or accident-related calls.
• Demonstrate urgency while maintaining accuracy in dispatch details.
• Communicate clearly and consistently with both drivers and customers.
• Make sound judgment decisions that protect driver safety and company liability.
• Represent the company with integrity, empathy, and accountability in every interaction.

At JD Towing and Roadside Services, our dispatchers are the heartbeat of our operation—ensuring rapid response, safe recoveries, and exceptional customer care every day.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• Flexible schedule

People with a criminal record are encouraged to apply

Experience:

• Dispatching: 1 year (Required)

Work Location: In person