Dispatcher

Working alongside management, the Dispatcher schedules, manages and ensures the safe and on-time delivery of Mack’s precast concrete products. In this position dispatchers act as the on-site customer service representative, performs several job tracking/organizing responsibilities, and has a willingness to learn new skills.

Monday – Friday 6:00 am – 4:00 pm

Paid Weekly

Essential Functions:

• Responsible for scheduling delivery in accordance with customers’ needs while complying with state and local trucking regulations.
• Leads initiatives focused on the improvement of delivery and customer service.
• Act as onsite customer service representative.
• Keep the team up to date with customer feedback, both negative and positive.
• Perform a wide range of administrative duties.
• Ensure a quality customer experience by relaying detailed and accurate information to assist the successful delivery processes.
• Serve as the primary delivery scheduling point of contact and liaison with sales, logistics, and manufacturing departments.
• Willingness to develop new skills and progress current skills.

Education and Training:

• High school diploma or equivalent

Minimum Qualifications:

• Minimum 3 years’ experience in dispatching in a construction or manufacturing environment preferred
• Experience in customer service-related support preferred
• Ability to work in a fast-paced environment
• Ability to manage multiple operations at once
• Proficient in Microsoft Excel and Outlook
• Strong written and verbal communication skills

Environment Conditions and Physical Strain:

• Construction environment, seasonal weather conditions
• Due to the nature of the operation, the levels of noise, dust and dirt can be high
• Must be able to lift up to 50 lbs., on occasion
• Must be able to stand for extended periods of time
• Must be able to squat, crawl and kneel to complete tasks

Behavioral Traits:

• Willingness to work collaboratively within a team
• Customer focused, attentive and responsive.
• Proactive and independent with the ability to take initiative
• Shows good judgement in difficult situations
• Organized with attention to detail
• Shows accountability for efforts and results

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.