Dispatcher

Dispatcher – HVAC, Plumbing & Electrical Services
Location: New Jersey
Job Type: Full-Time, Part-Time

About Us:
GUARANTEED SERVICE is a full home service company proudly serving residential customers throughout New Jersey and Staten Island. As our company continues to grow, we are seeking a detail-oriented and highly efficient Dispatcher to join our dynamic team.

Position Overview:
The Dispatcher plays a key role in ensuring our technicians are efficiently scheduled and dispatched for service appointments. This is a fast-paced, high-impact position that requires excellent organization, strong communication skills, and experience using ServiceTitan software is preferred.

Key Responsibilities:

• Efficiently schedule, dispatch, and adjust appointments based on technician availability, skill set, and geographic location
• Monitor and optimize technician schedules throughout the day to maximize productivity
• Make proactive early morning and late-day calls to confirm and fill time slots
• Communicate clearly and effectively with both customers and technicians to ensure timely service delivery
• Prepare and manage monthly technician schedules within our scheduling software
• Respond to changing priorities in real time while maintaining a high level of service
• Ensure jobs are closeds out correctly and money is collected

Qualifications:

• Experience with ServiceTitan software is preferred
• Excellent verbal and written communication skills
• Strong clerical and organizational abilities
• Proven ability to multitask and prioritize in a fast-paced environment
• Confident and calm under pressure
• Ability to problem-solve and adapt quickly to changing situations

Why Join GUARANTEED SERVICE?

• Competitive Pay based on experience
• Positive, Team-Oriented Environment
• Comprehensive Benefits Package:
• Medical, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Full-Time, Year-Round Employment
• Holiday Pay after 90 days
• Ongoing Training & Professional Development

If you’re a motivated dispatcher with experience in the home services industry and want to be part of a company that values efficiency, customer satisfaction, and team success—apply today and help us deliver the GUARANTEED SERVICE difference!