Dispatcher

SEMCAC | Non‑Exempt Position

As part of Semcac's hiring process, an application is also required, which can be found by visiting our website at www.semcac.org/semcac-transportation - dispatcher-kasson/

Job Overview

The Transportation Dispatcher plays a key role in ensuring safe, timely, and efficient transportation services for community members. This position coordinates schedules for volunteer drivers, transit vehicles, and STS vans while serving as a primary point of contact for clients, drivers, and transportation staff. The ideal candidate is organized, professional, detail‑oriented, and comfortable handling multiple tasks in a fast‑paced environment.

Essential Duties & Responsibilities

• Answer incoming calls and transportation requests in a professional and courteous manner
• Schedule and coordinate rides for clients using dispatch and scheduling software
• Communicate schedules, changes, delays, and cancellations to drivers and staff
• Maintain accurate records of rides, assignments, and client information
• Respond calmly and effectively to service disruptions or urgent situations
• Follow transportation program policies, eligibility rules, and confidentiality standards
• Work collaboratively with transportation and administrative staff

Education & Experience

• High school diploma or GED required
• 6 months to 1 year of related experience preferred (dispatch, call center, transportation, or human services)
• Strong customer service and communication skills
• Ability to multitask and work accurately in a fast‑paced environment
• Basic computer, data entry, and recordkeeping skills

SEMCAC is an Equal Opportunity and At‑Will Employer

Pay: $19.70 - $21.92 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person