Dispatcher

Job Overview

We are seeking an energetic and detail-oriented Dispatcher to join our growing team. In this vital role, you will coordinate the scheduling and dispatching of pump truck drivers and service technicians, manage communication between field staff and customers, and ensure timely response to service requests. Your proactive approach will help us maintain our high standards of safety, efficiency, and customer satisfaction in a fast-paced environment.

Duties and responsibilities:

Coordinate daily scheduling, dispatching, and routing of drivers to meet operational demands and service commitments

Communicate with drivers via phone, text, and Salesforce regarding job assignments, trip planning, maintenance updates, and operational needs

Maintain dispatch operations using Salesforce Field Service, ensuring accurate scheduling records and seamless communication flow

Monitor real-time route progress and ensure route completion through established driver check-in processes

Ensure drivers are equipped with all necessary documentation, instructions, and information required to successfully complete assigned jobs

Serve as the primary point of contact for incoming service requests, updates, and issue resolution

Maintain professional, respectful communication with drivers, coworkers, and customers to foster strong working relationships and support business growth

Identify and report driver performance concerns or operational issues to appropriate management for timely resolution

Respond effectively to unexpected changes, delays, or service disruptions and implement appropriate solutions

Maintain accurate records, logs, and reports related to dispatch activities

Schedule maintenance plans in a timely manner

Schedule grease dumping at treatment plants

Assist CSR’s in answering calls

Demonstrate accountability and pride in work, consistently striving to meet or exceed performance goals

Ensure regular, predictable attendance as an essential function of the role

Qualifications:

High school diploma or equivalent required

Prior experience in dispatching, logistics, customer service, or a related field

Proficiency with Salesforce Field Service or similar dispatch/scheduling software

Strong organizational, multitasking, and time management skills

Excellent communication and interpersonal abilities

Ability to adhere to company policies and rules set forth; promotes the company’s safety standards; does not take inappropriate risks

Ability to work effectively under pressure and adapt to changing priorities

Efficient with Microsoft Office Suite (Excel, Word, Outlook, & Teams)

Benefits:

100% Paid Employee Health Insurance

Weekly Pay

Paid Training

Dental Insurance

Vision Insurance

Long Term Disability Insurance

Company Paid Life Insurance

Paid Time Off

401K with Company Match

Growth opportunities

High employee satisfaction

Thank you for your interest in our Dispatcher position. We look forward to hearing from you!

About Bay State Sewage Disposal Inc

Bay State Sewage Disposal, Inc. has delivered expert septic services for over 40 years across southeastern Massachusetts and now Rhode Island. We specialize in residential and commercial septic pumping, repairs, maintenance, and treatments—along with sewer, pipe, and drain services. With a growing team of trained, licensed field technicians and a state-of-the-art fleet, we’re known for safe, reliable service and a strong customer-first approach. Our 24/7 emergency availability and excellent Google reviews reflect our ongoing commitment to dependability and satisfaction.