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Dispatcher Supervisor

The Dispatcher Supervisor (Control Center Supervisor) is responsible for planning, coordinating, and overseeing all snow removal operations to ensure safe, efficient, and high-quality service across terminal facilities. This role requires strong leadership, operational planning, and real-time decision-making during snow events, while maintaining safety, client communication, and team performance.

Pay: $29.00 per hour.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Key Responsibilities
  • Develop and implement comprehensive snow removal plans for all weather events
  • Oversee daily snow operations and adjust staffing levels based on weather conditions and
operational demands
  • Select, allocate, and manage appropriate tools and equipment (e.g., shovels, plows, machinery)
  • Conduct routine site inspections and provide real-time updates to clients on terminal conditions
  • Ensure all operations maintain a clean, safe environment and prevent damage to property
  • Manage inventory of snow removal equipment, tools, and supplies
  • Enforce all safety policies, procedures, and regulatory requirements

Operations & Performance Management
  • Lead onboarding, training, and development of new and existing team members
  • Implement and manage operational systems and technology tools
  • Develop and present performance reports, including KPIs and improvement strategies
  • Monitor passenger satisfaction metrics and provide daily reporting
  • Maintain detailed logs of operations, inspections, weather activity, and service records
  • Track productivity, efficiency, and accountability through performance systems
  • Ensure accurate inventory control and database management

  • Proven experience in operations management (snow removal, facilities, aviation, or similar
environment preferred)
  • Strong leadership and team management skills
  • Ability to make fast, effective decisions in high-pressure, weather-dependent situations
  • Excellent communication and client-facing abilities
  • Experience with reporting systems, data tracking, and operational tools
  • Knowledge of safety standards and regulatory compliance

Work Environment

  • Flexible schedule required, including nights, weekends, and holidays during snow events
  • Ability to work in extreme weather conditions
  • Combination of field operations and administrative responsibilities

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.

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