Dispatcher/Service Manager

About IT Voice

IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As a Managed Service Provider (MSP), we are dedicated to delivering World Class Technology with Hometown Service, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients, taking ownership of every task and approaching our work with efficiency and integrity. If you're seeking a fast-growth company with sound values and an opportunity to advance your career, then this is the place for you.

About the role

As a Dispatcher/Service Manager, you’ll play a crucial role in ensuring customer satisfaction by efficiently coordinating service calls, technician schedules, and client communication. We're looking for individuals who are ready to manage the day-to-day flow of service operations, handle administrative processing with precision, and make a real impact by being the frontline link between our technical team and customers.

What you'll do

• Receive incoming service requests via phone and walk-ins, and schedule appointments accordingly
• Dispatch technicians for installations, repairs, and maintenance calls
• Organize and prioritize workloads to ensure all service deadlines are met
• Enter technician time and parts into invoices with a high level of accuracy
• Maintain manual and digital records for equipment inventory, billing, and job tickets
• Support walk-in customers with parts or service requests
• Call customers when their equipment or vehicles are ready for pickup
• Schedule internet installs, re-installs, and repair appointments
• Assist with vehicle repair scheduling and ongoing maintenance
• Stay hands-on with technical department activities
• Perform various administrative duties as assigned

Qualifications

• High school diploma or GED
• Minimum 3 years of experience in a related dispatch or service coordination role
• Proficient in Microsoft Office and Windows 7/10
• Experience with CRM or billing systems; CCI Billing/CRM experience preferred
• Strong communication and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Customer service mindset and professional appearance
• Ability to prepare administrative paperwork and reports
• Must pass a pre-employment drug screening and be subject to random testing
• The ability to get stuff done
• Passion for Technology
• Heart to always do the right thing and admit mistakes
• Good communication skills

Additional Information

• Please provide a brief cover letter with your resume describing why you want to work for IT Voice.

What We Offer

• Base Salary: $24.03/hour – $28.85/hour plus potential for additional compensation
• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
• Growth: Career advancement opportunities in a growing, people-first organization.

Location: On-Site in Gillette, WY

Work Schedule: Monday to Friday, full-time