Document Controller - Operations Services

The Document Controller is responsible for supporting the team with day-to-day filing, documentation, and administrative submissions. This role involves routine but critical service tasks that ensure accounts remain accurate and up to date in a fast-paced environment. Key duties include preparing insurance certificates, issuing auto ID cards, maintaining policy records, and managing documentation such as Open Item Control Documents (OICDs).

Responsibilities

• Prepare and issue insurance certificates and auto ID cards.
• Organize and maintain insurance policies and related documentation.
• Manage Open Item Control Documents (OICDs) to request missing information and track outstanding file requirements.
• Complete filings, renewals, and other required submissions.
• Maintain client data in relevant folders and systems.
• Enter and update information in Excel for tracking and reporting.
• Provide support with general account servicing tasks.
• Perform additional responsibilities as required by business needs. Qualifications
• Strong organizational skills with high attention to detail.
• Ability to manage multiple systems and documentation accurately.
• Proficiency in Excel and standard office applications (Outlook, Word, etc.).
• Ability to work effectively in a fast-paced environment.

Candidate Profile

The ideal candidate is dependable, detail-oriented, and process-driven, with the ability to manage repetitive but essential tasks. A strong focus on accuracy, consistency, and timely delivery is essential to succeed in this role.

Job Type: Full-time

Work Location: In person