Documentation & Process Analyst (Bilingual – Arabic & English) | Qatar

We are looking for a Documentation & Process Analyst to support the development of operational documentation and service procedures for a large-scale service excellence program.

This role focuses on documenting operational processes and developing structured documentation frameworks aligned with international service excellence standards.

Key Responsibilities

• Draft and maintain bilingual manuals, procedures, and templates.
• Develop process flows and operational work instructions.
• Manage document control and versioning across project deliverables.
• Ensure consistency of terminology across Arabic and English documentation.
• Support workshops and capture operational requirements from stakeholders.
• Translate operational practices into structured documentation frameworks.

Requirements

• Experience in service documentation, process mapping, and operational procedure development.
• Ability to develop structured documentation supporting management systems and operational frameworks.
• Knowledge of quality management frameworks such as ISO 9001:2015 is beneficial.
• Strong bilingual communication skills (Arabic & English) are essential.
• Experience working with large organizations or government environments is a plus.