Documentation Specialist

Job Purpose

The Documentation Specialist (Technical) is responsible for owning internal technical documentation across engineering and cross-functional teams. The role focuses on converting technical work, meeting recordings, and internal inputs into clear, structured documentation that teams can rely on.

Operating in a fast-paced and high-chaos environment, this role helps reduce knowledge leakage, improve internal alignment, and ensure the internal wiki remains accurate, searchable, and consistently written.

Role and Responsibilities

Technical Documentation & Knowledge Capture

• Create and maintain internal documentation in the company wiki, including:
• Technical implementation notes
• Requirements, user stories, and functional specifications provided by engineering or product owners
• Internal processes, runbooks, SOPs, and checklists using standardised templates and structure
• Release notes and change logs where relevant
• Software manuals and user guides for internal tools and workflows
• Convert post-meeting inputs into written artefacts by:
• Listening to meeting recordings, calls, and voice notes
• Capturing decisions, action items, outcomes, and ownership clearly
• Writing structured summaries that engineers can use without re-watching recordings

Internal Wiki Ownership

• Maintain the internal wiki as a reliable source of truth.
• Apply consistent documentation structure, formatting, and naming conventions.
• Organise content with clear hierarchy, cross-linking, and page ownership.
• Review and update outdated documentation to ensure continued accuracy.

Cross-Functional Coordination

• Coordinate with engineers and stakeholders to collect missing or incomplete inputs.
• Request clarification on wording, timelines, or ownership when documentation is unclear.
• Ensure updates are incorporated without turning documentation into scope or requirement debates.

Documentation Quality & Maintenance

• Maintain clarity, accuracy, and conciseness across all documentation.
• Track documentation that needs revision after releases or process changes.
• Keep the wiki clean, organised, and usable for both technical and mixed audiences.

Who You Will Work With

• Engineering teams and HQ stakeholders (primary audience)
• QA, DevOps, and cross-functional leads (secondary audience)
• Leadership teams when documentation is required for wider alignment

What Good Looks Like (Success Criteria)Within the first 30 to 90 days, the successful candidate should be able to:

• Publish structured meeting summaries and technical documentation consistently
• Create and follow repeatable documentation formats for requirements and user stories that engineers actually adopt
• Reduce repeated “what did we decide?” discussions by making decisions and outcomes easy to locate
• Keep the internal wiki organised, current, and clearly owned

Required Skills & CompetenciesTechnical & Documentation Skills

• Proven experience writing precise and concise technical documentation, internal knowledge-base content, or software manuals, preferably in a software development or e-commerce environment
• Experience documenting software systems, user requirements, internal tools, or engineering processes
• Basic understanding of software development concepts, sufficient to document accurately without constant supervision
• Strong listening skills and attention to detail, able to extract clear outcomes from unstructured discussion
• Comfortable working with internal wiki tools, documentation templates, versioning, and cross-linking

Communication & Work Style

• Strong written English with the ability to produce polished documentation quickly
• Able to manage multiple documentation streams in a high-change environment Reliable, detail-oriented, and methodical

Nice-to-Have

• Familiarity with Agile delivery environments (sprints, backlogs, release cycles)
• Experience maintaining run books, incident notes, or operational documentation

Job Type: Full-time

Pay: Rs180,000.00 - Rs200,000.00 per month

Application Question(s):

• Do you have 3+ years of experience in Technical Writing or Document Management for software/IT teams? (Yes/No)
• Are you available to work on-site at Ferozpur Road, Lahore, from 11:00 AM to 8:00 PM? (Yes/No)
• Rate your written English communication skills: (0–10)
• Rate your familiarity with the Software Development Life Cycle (SDLC) and Agile workflows: (0–10)
• Are you comfortable listening to long technical recordings (meetings) and extracting action items/decisions without supervision? (Yes/No)

Work Location: In person