Duty Manager

Are you looking for an engaging role in a fast-growing & exciting industry?

Are you keen to immerse yourself in a world of gaming culture, thrilling events & activations, bustling taverns & bars, and a business dedicated to curing boredom?

Do you pride yourself as a frontline manager who leads by example?

We've got the perfect role for you!

We are seeking a full-time Duty Manager to oversee & drive operations from the front at Fortress Sydney! Join our fast-paced team and become an integral part of one of the biggest games culture & entertainment companies in Australia.

About Fortress

Fortress, a gaming lifestyle company currently situated in two locations (Melbourne and Sydney), owns and operates massive, multi-level entertainment venues devoted to gaming - everything from board games, arcade, PC and an incredible addition to the city's cultural, tourism and nightlife offering.

Our vision is "To be the world's games culture destination", and our mission focuses on "Uplifting Spirits through Heroic Spaces Inspired by Games Culture".

The 1,000+ capacity Fortress Sydney venue includes a 400 sq/m, 156-seat live esports arena, 60+ premium gaming PCs, 250 sq/m arcade, two licensed and originally-themed bars, private party spaces, a full-service Tavern restaurant holding specially created VIP video game booths and designated board game / tabletop areas, merchandise store, dedicated streamer pods, and a live broadcast production facility.

About You

We are looking for an experienced and versatile hospitality management professional who is confident in supporting an Operations Management team in leading successful, fast-paced venue operations and building strong relationships with both guests and colleagues. You will bring passion, creativity, and initiative to help drive the business forward, model impeccable standards of workplace behaviour & respect, and work to ensure staff are set up for success.

To be successful in this role you will be a mature, energetic, enthusiastic, and positive team player with a can-do attitude and a genuine passion for hospitality & people leadership. You will have contributed to "business building" activities and be comfortable stepping in to problem-solve when challenges arise, even without a set procedure to follow. You will assist in developing and refining processes where needed, and you'll understand how to foster and maintain a positive workplace culture by leading through example with respect, objectivity, clarity, and proactivity.

This role will be required to work a flexible work pattern involving both day and night shifts during both the week and the weekend, and on Public Holidays. If you love people, games, fun and a passionate work environment this job could be for you!

About the Role

The Duty Manager is integral to the overall success of the business & our people. Reporting to the Venue Manager & Assistant Venue Manager, the primary duties of the Duty Manager are to support the oversight all operations relating to Fortress Sydney.

Your key responsibilities will include, but are not limited to:

• Manage day-to-day venue operations at Fortress Sydney, ensuring smooth service, staff supervision, and exceptional guest experiences.
• Oversee key venue functions, including food & beverage, people & culture, maintenance, events, and marketing, within a rotating portfolio-based framework.
• Lead, train, and mentor Front of House teams to deliver operational excellence and uphold a positive, high-performance culture.
• Ensure compliance with OH&S, food safety, and liquor licensing standards, maintaining a safe and professional work environment.
• Monitor stock, venue readiness, and cleanliness to support both daily operations and events.
• Resolve guest issues promptly, safeguard company property, and promote continuous improvement through effective use of systems and procedures.

What You'll Bring

• 2-3+ years of demonstrated management experience in a fast-paced hospitality environment, preferably in a busy multi-section hospitality setting involving food and alcohol service
• Experience in managing teams of 50+ employees, and driving compliant processes and procedures around staff development, performance management and complaints handling
• Hold a current NSW Responsible Service of Alcohol Certificate, First Aid Certificate, and Employee-level Working With Children Check
• Formal hospitality qualifications will be an advantage
• A sound understanding of games culture and demographics will be an advantage
• Ability to understand, work with and deliver on budgets, forecasts & objective-based reporting
• Excellent negotiation and communication skills, both written and verbal, with highly developed interpersonal skills
• Advanced computer and system platform literacy
• Exceptional organisational, time management and people skills with the ability to work cross-functionally
• A professional standard of presentation with a friendly demeanour, an approachable attitude and a willingness to support other team members
• Ability to think quickly and problem-solve in a fast-paced environment
• Flexibility to work a variable roster around operational and business needs, including weekends and nights as required
• Full ongoing working rights in Australia

Staff Benefits

Working with Fortress comes with a range of exciting and unique benefits!

• Discounted food & beverage at any of our Fortress venue locations
• Discounted merchandise purchases
• Access to discounted or complimentary PC Gaming, Console Gaming, Tabletop and other entertainment offerings within our state-of-the-art venues
• Discounted offerings on ticketed events in our arena spaces, subject to availability

If you think you are the perfect fit for this role, we'd love to hear from you!

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