Duty Manager

We’re Hiring: Duty Manager

Location: Lahore | Full-Time

About the Role:

The Fred Company is seeking a proactive and service-oriented Duty Manager to oversee daily hotel operations, ensure exceptional guest experiences, and lead our front office team with professionalism and care.

Key Responsibilities

1. Operational Management

• Supervise front office, concierge, and guest relations teams to ensure smooth day-to-day operations.
• Manage guest check-ins, check-outs, and reservations efficiently.
• Monitor occupancy levels, forecast room availability, and support room revenue optimization.
• Ensure timely handling of guest requests and complaints.
• Maintain lobby and public areas to uphold brand standards.

2. Guest Experience

• Deliver personalized, high-quality service aligned with The Fred Company’s standards.
• Manage VIP arrivals, special requests, and escalations with professionalism.
• Gather and act on guest feedback to drive continuous improvement.

3. Team Leadership

• Lead, train, and motivate the front office team to achieve service excellence.
• Collaborate with housekeeping, F&B, and security for seamless guest operations.
• Provide regular mentorship and performance feedback.

4. Administrative Duties

• Prepare daily reports on occupancy, guest satisfaction, and departmental performance.
• Ensure compliance with SOPs, policies, and safety standards.
• Support staff scheduling, shift management, and audit processes.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3–5 years of experience in Front Office or Duty Management within reputable hotels.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Opera Oracle Cloud PMS and Microsoft Office.
• Excellent decision-making, multitasking, and problem-solving skills.
• Ability to perform under pressure while maintaining composure and service quality.

If you are interested, kindly apply at career@thefredcompany.com with the subject line “Duty Manager – Lahore”.

Job Type: Full-time

Work Location: In person