E-Com Operations Specialist Retail Fashion Dubai

Overview

E-Com Operations Specialist Retail Fashion Dubai - Al-Futtaim

The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data driven reporting. The ideal candidate is detail oriented, technically proficient, and able to work collaboratively in a fast paced ecommerce environment.

Responsibilities

• Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.
• Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.
• Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.
• Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.
• Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.
• Assist in creating workflow automation to streamline manual processes and improve efficiency.
• Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.
• Participate in user acceptance testing, platform upgrades, and system enhancements with internal tech teams.

Requirements Experience

• 2-4 years in ecommerce operations or platform management.
• Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).
• Understanding of system integrations and API workflows.
• Experience with online merchandising.
• Ability to create reports and dashboards using BI tools.
• Exposure to automation tools like Power Automate is a plus.

Skills & Competencies

• Strong attention to detail and organizational skills.
• Technical understanding of ecommerce platforms and workflows.
• Comfortable with data analysis and reporting tools.
• Proactive problem-solver with a continuous improvement mindset.
• Strong communication and cross-team collaboration skills.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Retail