E-Commerce Assistant Shopify / Daraz

About Us:

We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz and other platforms. We are looking for a dedicated E-Commerce Assistant to help manage day-to-day online operations, process orders, handle customer complaints, and keep all sales channels running smoothly.

Key Responsibilities:

• Manage daily orders across Shopify, Daraz, and other sales channels
• Process orders, coordinate packing slips & courier bookings
• Update order statuses and follow up on pending or delayed shipments
• Handle customer queries, complaints, returns, and exchanges
• Manage WhatsApp/Inbox messages professionally
• Update product information, stock levels, and listings when required
• Perform basic data entry, record keeping, and reporting
• Assist in preparing content for product listings
• Maintain a positive customer experience across all platforms
• Coordinate with warehouse/operations team for timely dispatch
• Identify and resolve day-to-day issues across platforms

Requirements:

• Strong understanding of Shopify (order handling, product updates, basic admin)
• Experience with Daraz Seller Center (order management, returns, ratings handling)
• Good communication skills (English & Urdu)
• Ability to handle customer complaints calmly and professionally
• Strong problem-solving attitude
• Basic computer skills (Excel/Sheets must be known)
• Must be punctual, organized, and responsible

Job Type: Full-time

Work Location: In person