e-Commerce Brand Specialist

Job Description
Are you detail-oriented, organized, and passionate about e-commerce and optimizing search rankings? We are seeking a fast-learning, self-motivated Digital Brand Specialist to support our brands across multiple online marketplaces. You will help manage product listings, maintain a seamless customer experience, and drive sales growth.

Essential Job Functions

• Manage marketplace accounts, including product listings, inventory, and order fulfillment across multiple brands and platforms.
• Collaborate with the Brand Management team to keep listings updated with optimized content, strong copy, and quality images.
• Upload new product listings accurately and conduct regular audits to ensure compliance and performance.
• Track and analyze KPIs such as sales, traffic, conversion rates, and reviews; identify opportunities for improvement.
• Monitor inventory levels and coordinate replenishment, including FBA shipments, to prevent stockouts and maintain timely fulfillment.
• Work with Customer Service to resolve inquiries, reviews, and feedback, helping maintain high customer satisfaction.
• Support promotional campaigns, product launches, and sales strategies; assist with content creation and email/ad campaign execution as needed.
• Manage social media channels with consistent posting and follower engagement; create and maintain a content calendar.
• Stay informed on e-commerce trends, platform updates, and competitor activities to strengthen marketplace strategy.

Position Requirements

• Bachelor’s Degree (completed or in progress) in Business, Marketing, Analytics, or a related field.
• Minimum 1 year of experience with e-commerce platforms such as Amazon (Vendor or Seller Central), eBay, Walmart, or Shopify.
• Strong analytical skills with the ability to interpret data and performance metrics.
• Ability to manage multiple tasks with accuracy in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proactive problem-solver with a focus on improving marketplace performance and customer experience.
• Tech-savvy and comfortable navigating e-commerce tools, listing systems, and inventory platforms.
• Proficiency in MS Excel or Google Sheets.
• Experience managing online storefronts, product listings, or order processing is a plus.

Benefits

• 7 Paid Holidays
• Paid Vacation
• Paid Sick Leave
• Sabbatical
• Medical/Dental/Vision/Short-Term/Long-Term/Group Life Insurance (50% paid)
• 401k Matching Retirement Plan

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person