E-commerce Coordinator

Big Shiny Balls is a fast-growing, design-driven e-commerce brand specializing in oversized inflatables, holiday décor, and custom products. We’re looking for a hands-on E-Commerce Coordinator to support day-to-day operations, custom projects, and performance optimization across our DTC business.

E-Commerce & Shopify Operations

• Manage and maintain the Shopify backend (products, inventory, collections, tags, pricing)
• Create and manage product bundles, kits, and limited-edition offerings
• Support custom projects and special orders from setup through fulfillment
• Assist with product launches, promotions, and seasonal campaigns

Order Management, Shipping & Customer Experience

• Oversee daily order flow to ensure accurate, on-time fulfillment
• Coordinate with shipping partners and fulfillment teams
• Troubleshoot shipping issues, delays, address errors, and damaged or lost packages
• Handle customer service inquiries (order status, returns, exchanges, setup questions)

Affiliate & Program Support

• Assist with affiliate program management, tracking, and coordination
• Help onboard affiliates and support ongoing program execution

Performance Tracking & Reporting

• Track and analyze key performance metrics, including sales, conversion rates, and product performance
• Report on product and bundle performance, identifying trends and opportunities
• Provide insights to marketing and operations teams to support merchandising and site optimization decisions

Cross-Functional Collaboration

• Coordinate with creative, marketing, and operations teams to ensure the site reflects current products, promotions, and content
• Act as a liaison between e-commerce and other departments to support smooth communication and project execution
• Support additional projects and operational needs as assigned

Requirements

• 2–4 years of experience in e-commerce, DTC operations, or a related role
• Hands-on experience with Shopify (required)
• Strong understanding of e-commerce best practices, including SEO, conversion optimization, and merchandising
• Excellent organizational and project management skills; able to manage multiple tasks and deadlines
• Strong written communication skills and customer-first mindset
• Comfortable working in a fast-paced, founder-led environment
• Experience with shipping, fulfillment, or affiliate platforms is a plus
• Familiarity with AI tools to improve efficiency, reporting, or workflows is a plus

Why Big Shiny Balls

• Unique, design-forward product category with strong brand recognition
• Small, collaborative team with real ownership and responsibility
• Exposure to high-volume seasonal launches and custom projects
• Opportunity to grow with a scaling brand

Job Types: Full-time, Part-time

Pay: $3,500.00 - $7,200.00 per month

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Experience:

• Shopify: 2 years (Required)

Work Location: Hybrid remote in Miami, FL 33137