E-Commerce Customer Support Representative

• Handle customer inquiries and orders through WhatsApp, Daraz, and other online platforms.
• Respond to customer messages in a professional and timely manner.
• Assist customers with product information, pricing, order status, and delivery-related queries.
• Manage and update product listings on Daraz when required.
• Coordinate with the operations team regarding orders, dispatches, and customer issues.
• Process and maintain records of orders, returns, exchanges, and complaints.
• Monitor customer feedback and reviews and report issues to management.
• Basic computer proficiency and familiarity with online marketplaces.
• Good communication and customer handling skills.
• Ability to work responsibly, professionally, and maintain accurate records.

Pay: Rs20,000.00 - Rs25,000.00 per month

Work Location: In person