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Customer Support Representative (Onsite, Islamabad, PKR Salary)
Requirements:
- 1–2 years of experience in customer support, customer service, or a similar role.
- Excellent verbal and written communication skills.
- Experience with customer support platforms such as Zendesk, Freshdesk, Intercom, or similar tools.
- Basic understanding of SaaS products, web applications, or digital services.
- Strong problem-solving and troubleshooting abilities.
- Ability to manage multiple customer inquiries efficiently.
- Detail-oriented with strong organizational skills.
-
Customer-focused mindset with a professional and empathetic approach.
- Respond to customer inquiries via email, chat, and ticketing systems in a timely manner.
- Diagnose and resolve product or service-related issues.
- Escalate technical or complex concerns to relevant teams with proper documentation.
- Maintain accurate records of customer interactions and resolutions.
- Ensure adherence to established response and resolution SLAs.
- Follow up with customers to confirm successful issue resolution.
- Contribute to internal knowledge bases by documenting recurring issues and solutions.
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Identify opportunities to improve support processes and customer experience.
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