E-Commerce Manager

About Plyneer Industries

Plyneer Industries Pvt Ltd is one of India’s fastest-growing brands in wood and interior solutions. We specialize in premium plywood, laminates, MDF, and veneers, trusted by architects, interior designers, contractors, and homeowners nationwide.

Role Overview

We are looking for a results-driven E-Commerce Manager to oversee our online business across marketplaces (Amazon, Flipkart) and our direct website (Plyneer.com). The role requires managing end-to-end eCommerce operations, including product listings, promotions, order fulfillment coordination, and driving online sales growth.

Key Responsibilities

Marketplace & Website Management

• Manage seller accounts on Amazon, Flipkart, and Plyneer.com
  

• Oversee product listings, pricing, keyword optimization, and catalog accuracy
  

• Monitor daily sales performance, returns, and stock availability
  
  

Sales & Growth Strategy

• Plan and execute promotions, discounts, and online campaigns
  

• Coordinate with digital marketing team for paid ads (Amazon Ads, Google Shopping, Meta Ads)
  

• Analyze competitor pricing and implement strategies to increase conversions
  
  

Operations & Coordination

• Ensure smooth order processing and timely dispatch with warehouse/operations team
  

• Handle returns, refunds, and customer escalations professionally
  

• Maintain inventory reports and coordinate with supply chain for stock updates
  
  

Customer Experience

• Oversee e-commerce customer support for order queries and complaints
  

• Ensure high levels of customer satisfaction and retention
  
  

Analytics & Reporting

• Prepare weekly/monthly reports on sales, ROI, and customer trends
  

• Suggest improvements for website UI/UX to boost conversion rates
  

• Use analytics tools to track performance across channels
  
  
  

Requirements

Required Skills & Qualifications

• Graduate in Business, Marketing, or related field (MBA preferred)
  

• 3–5 years of experience in eCommerce (Amazon, Flipkart, or similar platforms)
  

• Strong knowledge of online sales, digital marketing, and marketplace management
  

• Proficiency in MS Excel/Google Sheets; experience with Zoho Books/Inventory is a plus
  

• Excellent communication and problem-solving skills
  

• Strong organizational skills with attention to detail
  

Soft Skills

• Leadership and team management abilities
  

• Strategic thinking with a sales-driven mindset
  

• Ability to work cross-functionally with Sales, Operations, and Marketing teams
  

• Adaptability and quick decision-making in fast-paced environments