E-Commerce Manager

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an E-Commerce Manager to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales & Marketing department, The E-Commerce Manager is responsible for developing and implementing the digital marketing strategies to increase online presence and improve marketing and sales efforts of the hotel and other revenue streams. He/ she is also responsible for online content management, seeking online marketing opportunities and managing the company´s website and web traffic. This person works closely with the commercial team, revenue, food & beverage, spa, rooms to develop and execute the digital and commercial activities. The E-Commerce Manager reports to the Director of Marketing and communications / Director of Commercial Strategy.

As an E-Commerce Manager, you will be responsible for the following duties:

• Enhance the hotel’s marketing and sales efforts via all e-commerce opportunities
• Increase the digital marketing engagement of the hotel and to meet the key performance indicators (KPIs) set by the corporate team and owners
• Ensure compliance with the corporate identity guidelines on the MO.com website
• Be the guardian of the hotel's digital media platforms
• Propose and develop digital media campaign (for brand building and for tactical offers) to help achieve digital media exposure and to drive the revenue
• Strategies and execute the 360 digital marketing campaigns to promote the various revenue streams of the hotel
• Manage the lead the digital marketing execution with the appointed agencies
• Coordinate direct marketing with business partners
• Promote marketing channels, including GDS and MO reservations
• Market research & evaluate the online presence, including search engine optimization, partners, links, online promotions and premium partners’ website updates
• Monitor the hotel’s online presence on travel portals such as Expedia, Booking.com, and TripAdvisor and ensure regular updates are done.
• Explore the digital marketing opportunities through the online partners including Expedia, Booking.com and Tripadvisor.
• Strategize and produce the digital assets for the performance marketing campaigns in line with the brand and creative guidelines
• Introduce the various digital marketing ecommerce related tools and platforms for improving the productivity and efficiency.
• Regular reporting and assistance with the marketing plans and strategies to drive the results
• Working closely with the MOHG branding and digital team to execute the various projects in line with the brand guidelines.
• Assist in developing, maintaining and managing annual marketing budget and expenses, related to the digital marketing and ecommerce.

As an E-Commerce Manager, we expect from you:

• Degree holder in Marketing or eCommerce Management or related discipline
• At least 10 years solid experience in similar capacity, preferably in luxury hospitality field
• Excellent communications skills, articulate and compelling communication style
• Ability to write clearly in a variety of communication settings and styles, appropriate to relevant audiences
• Creative and strategic skills to plan and executive the digital content creation and execution
• Proven track record with project management skills
• Capable of creative thinking, working with flair and imagination
• Excellent analytical and strategic leadership skills to lead the digital marketing opportunities for the hotel
• Ability to work in a multicultural environment and adapt to the needs of the commercial team.
• Better understanding of the hospitality industry and the commercial opportunities to drive total revenue management
• Excellent verbal and written communication in English

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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