E-Commerce Manager

Position: E-commerce Manager
Brand: Aquench (Electrolyte & Hydration Solutions)
Company: Protectol Healthcare Pvt. Ltd.
Location: Kochi, India
Reports to: Brand Manager

About the Company

Protectol Healthcare Pvt. Ltd. is a growing FMCG & healthcare company committed to delivering innovative wellness and hydration solutions. Our flagship brand, Aquench, is a scientifically formulated electrolyte drink designed to support hydration, energy, and performance.

We are now seeking a dynamic and results-driven E-commerce Manager to spearhead Aquench’s digital growth across multiple platforms.

Role Overview

The E-commerce Manager will be responsible for managing and scaling Aquench’s online sales channels, including D2C platforms, leading e-commerce marketplaces (Amazon, Flipkart, Blinkit, Zepto, etc.), and strategic online partnerships. This role demands strong analytical skills, growth mindset, and hands-on execution capability.

Key Responsibilities

1. Strategy & Planning

• Develop and execute Aquench’s e-commerce growth strategy aligned with brand and business objectives.
• Identify new digital channels and partnerships for expansion.

2. Marketplace Management

• Manage product listings, content optimization, pricing, and inventory on marketplaces (Amazon, Flipkart, Blinkit, Zepto, etc.).
• Handle vendor/seller central portals, ensuring compliance with marketplace policies.
• Negotiate with platform teams for visibility, offers, and marketing placements.

3. D2C Growth

• Build and manage Aquench’s direct-to-consumer (D2C) store.
• Oversee customer journey optimization (UI/UX, cart conversions, checkout, and retention).
• Implement subscription models, bundling, and loyalty programs.

4. Sales & Performance Marketing

• Plan and execute campaigns for sales growth, visibility, and conversions.
• Work with digital marketing team on performance ads (Google, Meta, Amazon Ads).
• Track ROAS, CAC, and CLTV to ensure profitability.

5. Operations & Supply Chain

• Coordinate with warehousing, logistics, and distributors for smooth fulfillment.
• Manage demand forecasting, returns, and SLA adherence.

6. Data & Reporting

• Analyze sales data, consumer trends, and competitor activity.
• Prepare weekly/monthly performance reports with actionable insights.

Qualifications & Skills

• 3–4 years of experience in E-commerce management (FMCG/Healthcare preferred).
• Proven track record of scaling D2C or marketplace sales.
• Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, Blinkit/Zepto ops.Understanding of SEO, performance marketing, and analytics tools.
• Excellent negotiation, problem-solving, and communication skills.
• Strong analytical mindset with proficiency in Excel/Google Sheets.

What We Offer

• Opportunity to build and scale a fast-growing hydration brand.
• A performance-driven, collaborative work culture.
• Competitive compensation with growth-linked incentives.
• Provident Fund (PF).
• Comprehensive Medical Insurance.
• Cellphone reimbursement.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Edapally, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to join immediately?

Experience:

• E-Commerce: 2 years (Required)

Work Location: In person