E-Commerce Specialist

E-Commerce Specialist

Full-Time, hourly position in Factoria, WA

Reports to: President/CEO

About the Role

The Finest Accessories, Inc., home to timeless, high-quality fashion accessories, is looking for a digitally savvy and detail-driven E-Commerce Specialist to help elevate our online shopping experience. This role blends creativity with analytics, supporting our mission to inspire confidence and style through seamless digital storytelling.

The ideal candidate is equal parts strategic and hands-on - passionate about conversion optimization, merchandising, and brand expression. You’ll collaborate across teams to enhance our site performance, drive engagement through marketing campaigns, and bring innovation to life through AI and automation.

Key Responsibilities

E-Commerce Performance & Conversion Optimization

• Monitor and analyze ecommerce performance metrics including conversion rate, bounce rate, cart abandonment, and average order value.
• Conduct A/B testing on product pages, navigation, and checkout flows to continually refine the customer journey.
• Ensure product listings shine with beautiful imagery, SEO-rich descriptions, and accurate details that reflect the brand’s voice and aesthetic.
• Maintain site excellence through fast load times, mobile responsiveness, and an effortless checkout experience.
• Collaborate with the marketing and creative teams to bring campaigns, seasonal stories, and collection launches to life on-site.
• Support the product launch calendar — managing restocks, exclusives, and new releases.
• Leverage AI and automation tools to deliver smarter personalization, product recommendations, and performance insights.
• Execute and optimize email and SMS campaigns to drive engagement, loyalty, and conversions through thoughtful segmentation and messaging.
• Support advertising across Google and Meta, ensuring campaigns reflect our brand identity and deliver measurable ROI.
• Develop and manage customer review and loyalty programs to foster community, brand advocacy, and repeat purchases.

Cross-Functional Collaboration & Project Support

• Partner with marketing, creative, and operations teams to align ecommerce initiatives with brand and business goals.
• Support the implementation of new digital tools and workflow improvements that enhance efficiency and storytelling.
• Share insights and recommendations that bridge data with design, helping translate metrics into meaningful action.
• Assist in training and supporting team members on ecommerce processes and best practices.

Innovation & Continuous Improvement

• Stay ahead of ecommerce, UX, and fashion retail trends to keep our online presence dynamic and relevant.
• Explore emerging technologies — especially in AI, personalization, and automation — to continuously elevate the digital experience.
• Maintain SOPs, documentation, and process guides to support operational growth and consistency.

Qualifications & Skills

• 1–3 years of experience in ecommerce, digital marketing, or online merchandising (fashion or lifestyle brand experience preferred).
• Strong understanding of Shopify (or similar platforms), Google Analytics, and email/SMS marketing tools such as Klaviyo or Attentive.
• Proven experience applying AI technologies to ecommerce strategy, optimization, and customer engagement.
• Analytical mindset with a creative eye — comfortable interpreting data while caring deeply about design and presentation.
• Collaborative team player with excellent communication and project management skills.
• Passionate about fashion, brand storytelling, and creating seamless digital experiences.
• Curious, proactive, and inspired by innovation — especially when it comes to integrating AI and new technologies.
• Marketplace experience is a plus (Amazon, Target Plus, Zalando, Walmart, Mercado Libre).
• Experience with a SKU-rich environment is a plus.

Physical Demands:

• Ability to sit for up to 8 hours per day

• Ability to stand for up to 8 hours per day

• Must be able to reach with hands and arms, perform wrist and hand motions

• Must be able to use a keyboard for up to 8 hours per day

• Must be able to look at a computer screen for up to 8 hours per day

• Ability to occasionally kneel/squat, bend and carry

• Must be able to lift 50 lbs.

What We Offer:

• Competitive hourly wage between $28.00 and $32.00, depending on skills and experience

• Generous vacation & sick time, medical, dental, and vision coverage

• Work with a prestigious, industry-leading brand

• Be part of a collaborative, supportive, and fun work environment

• Grow your career—we invest in our people!

Ready to take your career to the next level in the world of luxury fashion? Apply now and let’s create something extraordinary together!