E-Commerce Supervisor

Role Purpose: To supervise daily e-commerce operations to ensure timely and efficient delivery, optimal order fulfillment, and accurate inventory management, enabling platform performance and customer satisfaction in alignment with CCBCSA’s digital sales objectives.

Accountabilities:

• Monitor daily deliveries by platform and region to ensure on-time dispatch and arrival, enabling consistent SLA adherence.
• Coordinate with delivery teams and warehouses to resolve order processing or dispatch delays, ensuring seamless end-to-end order execution.
• Follow up with warehouse teams to confirm order readiness and loading status, minimizing fulfillment bottlenecks.
• Act as the primary liaison between warehouse operations and platform fulfillment teams to ensure synchronized workflow and timely updates.
• Track fill rates across platforms on a daily and weekly basis to identify and address performance gaps impacting order completion.
• Coordinate with the supply chain team to proactively track stock availability and prevent out-of-stock (OOS) scenarios.
• Flag low-stock SKUs and support prioritization of replenishment based on sales velocity to avoid missed sales opportunities.
• Ensure purchase orders are fulfilled and delivered within agreed SLA timelines by maintaining consistent communication with relevant stakeholders.
• Validate and upload order fulfillment confirmations where applicable to ensure platform compliance and transparency.
• Track and report SLA adherence metrics and escalate recurring fulfillment or delivery issues to ensure continuous improvement.
• Maintain and regularly update a fulfillment tracker to identify trends, platform-specific issues, and operational bottlenecks.

Qualification & Experience

• Bachelor’s degree in Business Administration, Supply Chain Management, E-Commerce, or a related field.
• Minimum 3–5 years of experience in e-commerce operations, logistics coordination, or order fulfillment within the FMCG or retail industry.
• Completion of specialized training in E-Commerce Operations, Inventory Management, or Digital Sales Platforms (1–3 months preferred).
• Proficiency in Microsoft Excel, ERP systems, and e-commerce dashboards or platform management tools.