E.COM Operator

The E.COM Operator is responsible for managing and optimizing the online sales operations of our e-commerce platform. This role involves monitoring website performance, processing orders, managing inventory, and ensuring an exceptional customer experience. The ideal candidate is detail-oriented, tech-savvy, and passionate about e-commerce.

Key Responsibilities:
Order Processing:

• Manage and fulfill online orders accurately and efficiently.
• Coordinate with warehouse staff to ensure timely shipping and delivery.

Inventory Management:

• Monitor inventory levels and update product listings as needed.
• Assist in conducting regular inventory audits and report discrepancies.

Customer Support:

• Respond to customer inquiries via email, chat, or phone.
• Resolve issues related to orders, returns, and product information.

Website Management:

• Update product information, descriptions, and images on the e-commerce platform.
• Ensure website functionality and troubleshoot issues as they arise.

Data Analysis:

• Track sales metrics and website performance using analytics tools.
• Generate reports to identify trends and areas for improvement.

Collaboration:

• Work closely with marketing and sales teams to support promotional campaigns.
• Collaborate with IT to implement website enhancements and updates.

Qualifications:

• ICS/I.Com/A.D.P/B.com
• Experience in e-commerce, retail, or customer service is a plus.
• Proficient in using e-commerce platforms (e.g., Shopify, Food panda, Speedy Mart etc.)
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Job Type: Full-time

Work Location: In person