Ecommerce specialist

We are looking for a highly skilled and passionate E-commerce Specialist with proven experience in the luxury goods sector, specifically fine jewellery. You will be the owner of our end-to-end online store, responsible for managing both the front-end customer journey and the back-end operations. Your expertise will be instrumental in driving online sales, enhancing our brand's digital aura, and providing a flawless experience for our prestigious customers.

Key Responsibilities

End-to-End E-commerce Management:

• Serve as the primary administrator for our e-commerce platform (e.g., Shopify Plus, Magento, BigCommerce).
• Manage the entire product lifecycle online, from uploading new collections with compelling copy and high-resolution imagery to managing inventory levels and product variants.
• Oversee the complete order fulfillment process, ensuring a seamless handover from online purchase to delivery, coordinating with logistics and fulfilment partners.

Front-End Excellence & UX:

• Curate and optimize the online storefront to reflect the luxury and exclusivity of our brand.
• Ensure a visually stunning, intuitive, and mobile-responsive user experience that guides the customer effortlessly from discovery to purchase.
• Implement and manage a content strategy that tells our brand story and showcases the artistry of our jewellery.

Back-End Operations & Analytics:

• Manage platform configurations, payment gateways, shipping rules, tax settings, and all third-party app integrations.
• Conduct regular site audits to ensure speed, functionality, and security.
• Monitor key performance indicators (KPIs) such as conversion rate, AOV, traffic, and customer acquisition cost.
• Use data analytics (from Google Analytics, platform dashboards) to generate insights and report on performance, making data-driven recommendations for growth.

Luxury Customer Journey & CRM:

• Develop and implement strategies that enhance the unboxing experience and post-purchase engagement, befitting a luxury brand.
• Work with CRM tools to help manage customer communication and loyalty programs, ensuring a personal touch.

What We Are Looking For (Qualifications & Experience)

• 3-5 years of proven experience as an E-commerce Specialist, with a verifiable portfolio of managing successful online stores for luxury brands.
• Specific, hands-on experience in the fine jewellery or high-end watch sector is essential.
• Expert-level proficiency in a major e-commerce platform (e.g., Shopify Plus, Magento). Please specify your platform expertise in your application.
• A deep understanding of the luxury consumer mindset and what drives purchasing decisions in a high-value, high-trust environment.
• Strong technical aptitude to manage back-end operations and troubleshoot issues.
• An impeccable eye for design, aesthetics, and detail, with the ability to curate a premium visual experience.
• Excellent written and verbal communication skills.

Highly Preferred:

• Experience with professional photography and video direction for luxury products.
• Knowledge of luxury-specific logistics, insurance, and packaging requirements.
• Basic understanding of HTML/CSS for customizing storefronts.
• Experience with Google Analytics 4 and other digital marketing analytics tools.

Personal Attributes

• Meticulous attention to detail and a passion for perfection.
• Proactive, self-motivated, and capable of managing multiple projects in a fast-paced environment.
• High level of integrity and discretion when handling high-value inventory and customer data.
• A genuine passion for luxury jewellery and the art of storytelling.

Why Join Us?

• The unique opportunity to shape the digital face of a prestigious luxury jewellery brand.
• Work with exquisite products and a passionate team.
• Competitive salary and performance-based incentives.
• Attractive benefits package.
• A creative and collaborative environment where your expertise will be valued and your ideas heard.

Job Type: Full-time

Work Location: In person