Education Consultant (Technical Content Manager)

About the Role:

We are seeking a detail-oriented and skilled Technical Content Manager to join our Sales Enablement team. This individual will be responsible for managing the entire lifecycle of our customer-facing content maintenance. The core function of this role is to manage the support ticket system that flags content changes stemming from product updates. When our product teams identify a UI change, new feature, or functionality update, a ticket is created. This role will be the primary owner of taking that ticket, evaluating the required changes, and updating all necessary customer-facing materials to ensure they are accurate and up-to-date. A core responsibility of this position involves essential, ongoing operational tasks, focused on curating and fixing our existing library of articles, decks, and documents. The work involves using established templates to ensure consistency and quality.

What You'll Do:

• Manage the internal support ticket queue (e.g., Jira) for all content maintenance requests.
• Take ownership of tickets routed from product teams and assess the necessary actions to update the content.
• Review product change documentation, fact sheets, and other supporting resources to understand the scope of a feature, UI, or UX change.
• Execute updates, fixes, and changes to existing customer-facing educational materials, including training decks, articles, and documents.
• Ensure all customer-facing educational materials are correct and that the product's message translates properly and accurately into the educational decks and articles.
• Adhere to existing templates, designs, and brand standards for all materials.
• Support the curation and maintenance of the new asset catalog using multiple content management processes and tools

What We're Looking For:

• 3+ years of experience in technical writing, documentation, or content management, preferably in a SaaS or technology-driven organization.
• Proven ability to translate complex technical concepts and product updates into clear, concise, and user-friendly content for customer-facing materials.
• Strong command of technical documentation principles, including information architecture, version control, and structured authoring practices.
• Experience managing content maintenance workflows using ticketing or project management systems (e.g., Jira, Asana, or Trello).
• Advanced proficiency in editing and updating materials across multiple content formats (knowledge base articles, decks, guides, and support documentation).
• Excellent attention to detail and consistency in adhering to templates, writing standards, and brand voice.
• Ability to interpret product release notes, UX/UI changes, and technical specifications to assess and implement accurate content updates.
• Familiarity with content management systems (CMS) and documentation tools such as Confluence, Google Workspace, Seismic, or similar platforms.
• Strong collaboration and communication skills to work effectively with product, enablement, and design teams.
• Highly organized, self-motivated, and proactive, with the ability to prioritize and deliver multiple content updates simultaneously under tight deadlines.