Email Support Executive

Job Responsibilities:

• Respond to customer queries in a timely and accurate way, via email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales or Marketing teams
• Assist in training junior Customer Support Representatives

Job Requirements:

• Experience as a Customer Support Specialist or similar CS role
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Familiarity with our industry is a plus

• Location: Lahore