Emergency Dispatcher

JOB
This is a non-sworn, non-exempt, full-time position that is assigned to a variety of shifts. This position features a high volume and degree of communications responsibility within the Public Safety field. Frequently, employees are required to perform within very stressful situations and to use discretionary judgment when emergency situations arise. The position is responsible for operating a computer aided dispatch system, telephone system, enhanced radio communications equipment and computerized workstation. The information must then be used to receive, document, and transmit information relative to local and state law enforcement, fire, emergency medical responses and other emergency activities. The position is responsible for receiving and carefully screening requests for service to determine the appropriate type and level of assistance as well as appropriate response to the determined need. Considerable independence, subject to special instruction or orders to meet special operating circumstances for emergencies. General supervision is received from a supervisor, who reviews work for courtesy, efficiency and effectiveness of communication services provided through the examination of records, reports and direct observation. This individual is also responsible for access and dissemination of information retrieved from local, State and Federal computerized records systems.

EXAMPLE OF DUTIES
Effectively communicate with people by giving information, directions and instructions via telephone and radio.Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through multi-channel radio equipment as prescribed by policy and procedure.Using highly technical equipment, develop the ability to dispatch resources in accordance with the Department’s Standard Operating Procedures.Monitor mutual aid data and radio channels.Correctly determine department responses for varying Police/Fire/EMS emergency situationsProvide accurate contact with and deployment of department personnel and equipment to maintain continuous situational awarenessPrioritize actions during multiple response scenarios requiring division of attention.Undergo a periodic audit/review of information queriesDocument each action and response from both emergency and non-emergency request for service utilizing the computer aided dispatch system as well as required logs and forms.Perform other related duties as required and assigned.May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and overtime coverage.

SUPPLEMENTAL INFORMATION
High School diploma or GED equivalent required. Two years of work experience involving a substantial amount of public contact and office clerical duties. Must pass an extensive background investigation, audiological examination, and pre-employment drug testing. Emergency Services, Computer, Public Safety Communications, or Military related experience is desired. Applicants will be tested to determine experience, skill level, and abilities. Telecommunications experience is desired. Within one (1) year of appointment, attend and satisfactorily complete an approved supervised training course.Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN). Qualify and pass all initial and yearly APSIN Exams. Protection of APSIN information required by State law. Obtain and maintain Emergency Medical Dispatch and CPR certifications. Must possess a valid driver’s license at time of application and be able to operate a motor vehicle.Must provide a current (within 30 days of request) driving record from the state in which driver’s license is held.Must obtain a valid State of Alaska Driver’s License with satisfactory driving record at time of hire.