Engagement Executive

Our client is a leading global real estate developer headquartered in Dubai.

The Engagement Coordinator is responsible for supporting the smooth functioning of community management operations, focusing on customer communication, service request handling, documentation, and vendor coordination

Operations & Administration

• Welcome residents/customers, respond to queries, and resolve complaints efficiently.
• Handle customer interactions across email, calls, walk-ins, and online platforms (Oracle, ECM Direct, Salesforce, We Care, Web portal, Mobile app).
• Coordinate with vendors (contractors, suppliers, service providers) and process invoices for timely payments.
• Assist the Association Manager with monitoring expenses, maintaining updated resident/occupant records, and tracking community KPIs & MBOs.
• Ensure on-time closure of service requests and accurate documentation of contracts, variations, and reports.
• Manage procurement processes through Oracle and ensure compliance with approved systems.
• Maintain office orderliness, uphold company values, and provide backup support for colleagues when needed.
• Perform daily courtesy calls, encourage survey participation, and ensure high customer satisfaction.

Correspondence

• Manage the community mailbox, ensuring timely and professional responses within SLA.
• Track correspondence and follow up on pending customer/resident requests.
• Provide accurate information courteously and confidently, even in challenging situations.

Reporting

• Report any policy or procedure breaches immediately.
• Prepare monthly/quarterly community reports, as well as ad-hoc reports for management.