Engineering Analyst, Payments

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will be responsible for restricting or preventing policy violators and abusers, to ensure a safe and secure payments environment for our users. You will identify and solve problems, have problem-solving and technical skills to innovate and optimize our processes and tools. You will be able to work well in a fast-moving, global, cross-functional, and team-oriented environment and demonstrate very technical know-how, communication to get things done. You will also work with product and engineering teams to make sure that new products and features provide a safe experience for users.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Promote user trust and safety by managing and mitigating payment fraud and abuse for Google products and services.
• Investigate fraud and abuse incidents, identify patterns and trends in order to generate holistic risk management solutions.
• Perform statistical analysis using payments and risk data warehouses. Collaborate with Engineering and Product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency.
• Perform assessment of the riskiness and vulnerability of products and features, design and implement fraud and abuse mitigation strategies.
• Participate in the on-call rotation schedule to manage priority escalations that may occur outside of standard non work hours including weekends/holidays.